Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mariah Rosdail

Des Moines,IA

Summary

Dynamic Service Manager with a proven track record at Chipotle, excelling in conflict resolution and customer service management. Skilled in training and developing teams, I transformed customer complaints into opportunities, enhancing satisfaction and loyalty. Recognized for multitasking and organization, I consistently achieved business goals while fostering a positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
07.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Server

Wasted Grain
06.2022 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

1910 Restaurant & Bar Miami Lakes
04.2020 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

South East Valley
Gowrie, IA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Employee training and development
  • Customer service management
  • Time management
  • Reliable and responsible
  • Critical thinking
  • Conflict resolution
  • Goal oriented

Accomplishments

  • Resolved product issue through consumer testing..
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.

Certification

Servesafe

Timeline

Service Manager

Chipotle
07.2022 - Current

Server

Wasted Grain
06.2022 - 07.2022

Server

1910 Restaurant & Bar Miami Lakes
04.2020 - 08.2021

High School Diploma -

South East Valley

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Mariah Rosdail