Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mariah Sade

Allen,TX

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
Wylie, TX
02.2022 - 04.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Picked quality and accurate items for 1,000 daily customer orders.
  • Consulted with customers on food selections and custom order requests.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maximized efficiency by scanning items quickly and completing as many as 255 orders per hour.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Loaded and unloaded orders at customer's homes or locations.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Kept vehicle clean and neat to offer professional impression to every customer.

Caddie

TopGolf
Allen, TX
05.2021 - 08.2021
  • Assisted golfers with selecting clubs, choosing strategies and lining up shots.
  • Maintained smooth pace of play for golfers on course.
  • Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
  • Carried two bags of clubs for full 18-hole rounds of golf.
  • Determined distances to pins and advised players on proper clubs and methods.
  • Cleaned and maintained balls, clubs and course amenities.
  • Assisted players in improving game play.
  • Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
  • Taught players and team members about game and performance strategies.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Delivered information and details of interest about facility to visitors.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Leveraged POS system to sell tickets, passes, food and retail items.

Ambassador, Guest Services

Concierge+
Allen, TX
03.2019 - 08.2019
  • Kept up to date on apartments and local events, restaurant menu, occupancies, staff updates and VIP guests.
  • Checked guests into and out of hotel.
  • Reviewed upcoming events and planned for expected challenges.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Assisted team with operational policies and procedures to drive services.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints.
  • Greeted customers and clients to create welcoming atmosphere.
  • Created and delivered effective training materials and courses.
  • Trained junior team members in customer service strategies and property policies.
  • Participated in pilot programs to test new technologies and strategies.
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Applied sales skills to maintain full apartment occupancy.
  • Researched issues of importance to multiple countries and collaborated with leaders to reach sustainable solutions.
  • Set and managed policies for concierge services and guest relations.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Coordinated arrivals and departures of VIPs.

Administrative Assistant

G2 Roofing & Construction
Denver, CO
01.2018 - 04.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

Restaurant Hostess

Texas Roadhouse Steakhouse
Mckinney, Texas
09.2017 - 12.2017
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Sales Associate

Aldo Shoes
Allen, TX
02.2017 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Education

Associate of Business Administration - Business

Collin County Community College District
Plano, TX
05.2024

High School Diploma -

Mckinney North High School
Mckinney, TX
05.2019

Skills

  • Attention to Detail
  • Completing Purchases
  • Proper Storage Procedures
  • Consultative Sales Approach
  • Store Layouts
  • Online Order Processing
  • Informed Product Selections
  • Strategic Vision
  • Loyalty Programs
  • Heavy Lifting
  • Verifying Order Accuracy
  • Grocery Shopping
  • Mobile Applications
  • Verbal and Written Communication
  • Upbeat and Outgoing Attitude
  • Prioritizing Orders
  • Merchandising Selection
  • Completing Applications
  • Inventory Management Systems
  • Online Systems
  • Personal Interviews
  • Personal Grooming Standards
  • Organization and Planning
  • Microsoft Excel
  • Guest Services
  • Guest Satisfaction
  • Performance Goals
  • Revenue Growth
  • Professional Relationships
  • Resource Management
  • Guest Inquiries
  • Effective Multitasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • TBC, The Team Building Certified - 2022-2023

Timeline

Online Personal Shopper

Walmart
02.2022 - 04.2022

Caddie

TopGolf
05.2021 - 08.2021

Ambassador, Guest Services

Concierge+
03.2019 - 08.2019

Administrative Assistant

G2 Roofing & Construction
01.2018 - 04.2018

Restaurant Hostess

Texas Roadhouse Steakhouse
09.2017 - 12.2017

Sales Associate

Aldo Shoes
02.2017 - 05.2017

Associate of Business Administration - Business

Collin County Community College District

High School Diploma -

Mckinney North High School

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Mariah Sade