MARIAH SHEPHERD
HOUSTON,US
Summary
Assisted customers by providing high-quality support for over 5 years. Supported sales initiatives through effective communication and persistence. Delivered exceptional customer service, contributing to a 25% increase in secondary sales transactions. Verified data accuracy for processing insurance claims, generating invoices, and resolving billing issues. Maintained strong organizational skills and time management to uphold data integrity and regulatory compliance. Aimed to join a dynamic team focused on accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Results Associate
Results CX
Houston, TX
09.2025 - 02.2026
- Managed escalated customer calls to deliver effective resolutions that aligned with company objectives.
- Facilitated conflict resolution in high-pressure environments, maintaining professionalism and fostering positive outcomes.
- Supported resolution of technical challenges, ensuring timely solutions to improve customer satisfaction.
- Consistently exceeded performance benchmarks, resulting in acknowledgment as a top performer among peers.
Customer Service Representative
Datavant
Houston Texas
01.2025 - 08.2025
- Managed phone communications by answering calls, directing inquiries, taking messages, and greeting visitors. Handled incoming and outgoing mail and emails efficiently.
- Assisted in organizing physical and digital files. Supported record updates and documentation management. Maintained orderly company documentation.
- Facilitated team meetings focused on analyzing customer feedback and enhancing service delivery.
- Facilitated customer inquiries and purchases by delivering expert product knowledge.
Customer Sales Associate (remote)
Teleperformance USA
Houston Texas
02.2024 - 12.2024
- Managed customer complaint resolution processes by offering viable alternatives and solutions.
- Analyzed customer preferences to recommend tailored products and services, contributing to achievement of sales goals.
- Analyzed customer needs and consistently proposed relevant products and services, resulting in exceeding monthly sales targets.
- Maintained comprehensive records of customer interactions in CRM system to facilitate effective communication and service delivery.
Customer Service Representative
FedEx
Houston Texas
06.2023 - 02.2024
- Facilitated customer understanding of electronics and technology products to enhance user experience.
- Delivered engaging product demonstrations to enhance customer understanding of the latest technology advancements.
- Resolved customer complaints and processed returns and exchanges to enhance customer satisfaction.
- Engaged with senior technicians to streamline the resolution of complex customer inquiries, enhancing service quality.
Education
PCT Certificate - Nursing
First Class Learning
High School Diploma - undefined
Benjamin O.Davis
01.2018
Skills
- Demonstrated exceptional verbal and written communication abilities to facilitate effective collaboration
- Demonstrated strong problem-solving abilities to address complex challenges effectively
- Mastered point-of-sale (POS) systems and executed cash handling procedures with precision
- Demonstrated customer-centric approach while maintaining a positive demeanor
- Fostered collaborative team environments to enhance group performance
- Utilized helpdesk software and ticketing systems to streamline support operations
- Leveraged expertise in identifying and resolving common technical issues
Timeline
Results Associate
Results CX
09.2025 - 02.2026
Customer Service Representative
Datavant
01.2025 - 08.2025
Customer Sales Associate (remote)
Teleperformance USA
02.2024 - 12.2024
Customer Service Representative
FedEx
06.2023 - 02.2024
High School Diploma - undefined
Benjamin O.Davis
PCT Certificate - Nursing
First Class Learning