Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Mariah Shoemaker

Hancock,MD

Summary

Adapt at maintaining composure and delivering exceptional customer service under pressure, I significantly increased sales at IHOP by upselling and ensuring guest satisfaction. My strong multitasking and team collaboration skills, alongside proficiency in cash handling and safe food practices, have consistently enhanced dining experiences across various roles.

Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.

Developed strong interpersonal and communication skills in healthcare environment, focusing on client care and dietary needs. Demonstrated expertise in following dietary guidelines and maintaining high standards of food safety and cleanliness. Looking to transition into new field where these skills and dedication to quality service can be utilized effectively.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adapt at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Friendly and adaptable with passion for delivering quality food and exceptional customer service. Knowledge of food preparation and safety standards combined with skills in cash handling and order management. Dedicated to creating memorable dining experiences and maintaining high operational standards.

Overview

5
years of professional experience

Work History

IHOP

Waitress/Restaurant Hostess
11.2022 - 01.2023

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Big Bobs Beef Food Truck

Big Bobs Beef Food Truck | Berkeley Springs, WV
05.2021 - 08.2021

Job overview

  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Provided friendly and efficient customer service in a fast-paced food truck environment.
  • Prepared and assembled food orders, ensuring accuracy and timeliness.

• Managed cash transactions and operated the cash register with precision

  • Maintained a clean and organized food truck, adhering to hygiene and safety standards.

Maceys

Macy's Warehouse
10.2020 - 12.2020

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Efficiently picked and packed customer orders in a timely manner.
  • Maintained organized inventory and restocked shelves as needed.
  • Operated warehouse machinery, including pallet jacks, safely and effectively.
  • Worked collaboratively with team members to achieve daily warehouse goals.
  • Ensured the warehouse met Macy's standards for cleanliness and order.

Nursing Home

Berkeley Springs Healthcare Center Dietary Aide
06.2019 - 08.2019

Job overview

  • Responsible for preparing and serving meals to residents
  • Prepped foods according to dietary guidelines
  • Kept all kitchen areas clean, tidy and free of hazards.
  • · Cleaned and disinfected dishware, cookware, utensils and workstations
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Floor care including sweeping, mopping and vacuuming
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleaned and sanitized restrooms
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Emptied and removed garbage
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintain food storage and pantry
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.

Potomac River Grill Restaurant

Restaurant Worker
07.2018 - 09.2018

Job overview

  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Responsible for cleaning and maintenance of dining area and kitchen
  • Emptied and removed garbage
  • Cleaned and disinfected dishware, cookware, utensils and workstations
  • Floor care including sweeping, mopping and vacuuming
  • Cleaned and sanitized restrooms
  • Assisted Chef with food preparation duties
  • References furnished upon request
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.

Education

Hagerstown Community College
Hagerstown, MD

Associate of Arts from Early Learning And Child Care
06-2026

University Overview

Hancock Middle Senior Highschool
Hancock, MD

High School Diploma
06-2019

University Overview

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Cash handling
  • Safe food handling
  • Menu recommendations
  • Payment processing
  • Service prioritization
  • Complex Problem-solving

Accomplishments

Accomplishments
  • Achieved being very kind and caring through effectively helping the homeless.
  • Collaborated with team of 12 in the development of the i worked at Restaurants.
  • I am currently in college taking childcare classes to earn my associates degree.
  • Each and every day i am reaching my goals more and more.

Timeline

Waitress/Restaurant Hostess
IHOP
11.2022 - 01.2023
Big Bobs Beef Food Truck | Berkeley Springs, WV
Big Bobs Beef Food Truck
05.2021 - 08.2021
Macy's Warehouse
Maceys
10.2020 - 12.2020
Berkeley Springs Healthcare Center Dietary Aide
Nursing Home
06.2019 - 08.2019
Restaurant Worker
Potomac River Grill Restaurant
07.2018 - 09.2018
Hagerstown Community College
Associate of Arts from Early Learning And Child Care
Hancock Middle Senior Highschool
High School Diploma
Mariah Shoemaker