MARIA H. SIMMONS
Las Vegas,NV
Summary
Personal Skills: Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Personal Caregiver
Health Care Talent
San Diego, United States
04.2020 - Current
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed and read aloud to keep patients mentally alert.
Customer Care Associate l
Magellan Health
San Diego, CA
11.2019 - 02.2020
- Assisted with communicating to client’s members and providers client programs, policies, and procedures
- Responsibilities included answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members
- Assisted with information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiried to callers while maintaining confidentiality
- Identified and responded to crisis calls and continued assistance with the clinician until the call had been resolved
- Also, educated providers on how to submit claims and when/where to submit a treatment plan.
Credit Customer Support Analyst
CoreLogic Credco LLC
San Diego, CA
03.2019 - 08.2019
- Responsible for taking daily calls in a professional and efficient manner while conducting research of data through consumer reports
- Completing request for department's services for mail-in opt-outs, security freezes and disputing inquiries on credit reports
- Used up to 10 computer software programs as available resources, including web to perform daily clerical duties , such as maintaining simple complex files , searching and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into our department's tracking system
- FCRA certified.
Patient Access Representative II
Rady Children's Hospital
San Diego, CA
03.2017 - 04.2018
- Assisted the department with reviewing all urgent and routine referrals for high risk patients in the Perinatology department
- Also assisted with scheduling patient's appointments in the front desk and in the central scheduling department
- Scanned and handled patient medical records through data entry using Epic and SIS programs
- Maintained close contact with Perinatologists and referring providers to provide services and care for past and existing patients.
Service Representative
Kaiser Permanente
San Diego, CA
02.2016 - 01.2017
- Assisted patients in a clinic setting and/or over the phone with pediatric, pre-op, post-op, follow up,vascular and mammogram ultrasound appointments
- Used Cisco,
- Health Connect and Risc software
- Assisted in placing lab orders for patients that needed lab work done
- Also assisted general and vascular surgeons with their priority patients and referrals
- Kept in close contact with general and vascular surgeons, registered nurses, medical assistants and vascular coordinators.
Customer Service Representative
ClearBalance/ CSI
San Diego, CA
06.2014 - 02.2016
- Assisted patients with questions regarding loan programs and patient accounts in a high volume call center with a multi-line phone
- Handled credit card payments over the phone
- Assisted patients with saving banking information on secure payment websites for auto payments
- Took all Spanish transferred calls
- Followed all privacy, compliance procedures and company policies
- Entered data entry through company's Intelec software
- Assisted with training new temporary hires
- Assisted with Spanish transfer calls
- Followed all privacy, compliance procedures and company policy
- Entered data entry through company's Intelec software.
Respite Caregiver
Maxim Healthcare Services
San Diego, CA
07.2011 - 01.2015
- Assist foster parents with care giving services for their foster children
- Assisted with medically fragile and non-medically fragile children in foster parent's home or my home
- Provided meals and transportation
- Provided interactive activities to help them with social skills.
Customer Service Representative / Email Support Agent
Provide Commerce, Inc Gifting Company
San Diego, CA
12.2013 - 05.2014
- Assisted customers nationwide and bilingual customers
- Assisted customers with placing new and existing orders
- Assisted with questions regarding existing orders for
- ProFlowers, Shari's Berries and Personal Creations
- Assisted customers and business inquiries in a high volume call center with a multi-line phone
- Handled credit card information for payments over the phone, advised customers on tracking, replacements and refunds
- Also obtained seasonal email support position for customer service representatives
- Assisted agents with email support from irate customers inquiring about missing packages, damaged goods, authorizations on credit cards and fraudulent orders
- Kept contact with different departments within the company to exchange important and privacy policy procedures
- Assisted company with daily data entry.
Secretary/Translator/Teacher's Aide
Young Artist Academy
San Diego, CA
08.2007 - 06.2011
- Provided students and their parents with class and program information
- Translated all flyers, applications, and forms
- Assisted with music theory copies and sorted files in filing cabinets
- Called all parents and students and reminded them of scheduled classes and upcoming performances
- Helped teachers with class set-up and orientation.
Sales Representative
McCune Chrysler-Jeep
National City, CA
01.2007 - 02.2007
- Assisted customers, new and existing with Automotive Sales questions
- Directed customers to the Repair Service Department when vehicles needed maintenance
- Assisted customers with information on preferred vehicles of their choice and final sales
- Made sure the car lot was well kept and clean
- Made sure all cars were ready for customers to inspect and test drive
- Also transported vehicles to and from car lots around San Diego County.
Receptionist
L-3 Titan Communication Corporation
San Diego, CA
02.2006 - 07.2006
- Maintained a neat appearance to the front desk and lobby
- Assisted employees, interviewees, and other company employees with security badges
- Transferred all calls to their parties' extensions
- Assisted with making copies, faxing and mail
- Made transfers to armored messengers containing large money deposits.
Customer Service Representative / Email Support
Santa Barbara Bank & Trust
San Diego, CA
12.2005 - 01.2006
- Assisted customers with questions regarding tax returns and due dates
- Provided full tax refund balance amounts
- Assisted customers over the phone with refund and banking questions
- Managed customer's banking accounts over phone or via email.
Customer Service Representative
Medical Center Pharmacy
Chula Vista, CA
09.2005 - 10.2005
- Maintained a clean pharmacy environment
- Kept all shelves organized and stocked with over the counter medication and merchandise
- Assisted all patients and customers, in person and over the phone
- Prepared prescription orders and refills upon doctor's request for new and current patients.
Customer Care Representative
Vycera Communications Inc
San Diego, CA
09.2004 - 04.2005
- Answered customer's questions in a call center environment; regarding phone bills, phone plans, and credit card payments
- Assisted with reduction of phone bills and collected all past due payments
- Assisted the company with daily data entry.
Education
High School Diploma -
FootHills Adult School
undefined
Southwest High School
LICENSES CPR - undefined
FCRA Certified - undefined
Police Ride Along - undefined
Skills
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- System Updates
- Patient Needs Assessment and Referral
- Insurance Verification
- Administrative and Office Support
- Performance Optimization
- Fitness Assessments
- Dance Routines
- First Aid
- Full Safety Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Personal Caregiver
Health Care Talent
04.2020 - Current
Customer Care Associate l
Magellan Health
11.2019 - 02.2020
Credit Customer Support Analyst
CoreLogic Credco LLC
03.2019 - 08.2019
Patient Access Representative II
Rady Children's Hospital
03.2017 - 04.2018
Service Representative
Kaiser Permanente
02.2016 - 01.2017
Customer Service Representative
ClearBalance/ CSI
06.2014 - 02.2016
Customer Service Representative / Email Support Agent
Provide Commerce, Inc Gifting Company
12.2013 - 05.2014
Respite Caregiver
Maxim Healthcare Services
07.2011 - 01.2015
Secretary/Translator/Teacher's Aide
Young Artist Academy
08.2007 - 06.2011
Sales Representative
McCune Chrysler-Jeep
01.2007 - 02.2007
Receptionist
L-3 Titan Communication Corporation
02.2006 - 07.2006
Customer Service Representative / Email Support
Santa Barbara Bank & Trust
12.2005 - 01.2006
Customer Service Representative
Medical Center Pharmacy
09.2005 - 10.2005
Customer Care Representative
Vycera Communications Inc
09.2004 - 04.2005
High School Diploma -
FootHills Adult School
undefined
Southwest High School
LICENSES CPR - undefined
FCRA Certified - undefined
Police Ride Along - undefined
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