Mariah Singleton
Charlotte,NC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced working environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Offering approximately five years of exemplary leadership and interpersonal skills in direct customer service. Interested in working closely with a team committed to outstanding customer service. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
*Administrative Assistant
Home For Family Intimacy ,PLLC
Charlotte, NC
07.2019 - 10.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
Assistant Manager
Boston Market
Charlotte, NC
03.2016 - 12.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Addressed customer complaints and staff disagreements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Singleton Academy
Charlotte 06.2019
Skills
Proven Leadership Ability
- Handles Pressure
- Problem Solving
- Microsoft Office Suite
- WPM Typing Speed
- Adaptability
- Assertive Leadership
Timeline
*Administrative Assistant
Home For Family Intimacy ,PLLC
07.2019 - 10.2023
Assistant Manager
Boston Market
03.2016 - 12.2018
High School Diploma -
Singleton Academy
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