Mariah Smith
Fayetteville ,AR
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QA Inspector
Lassonde Pappas & Company
10.2022 - Current
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Enhanced production efficiency by implementing effective QA processes and procedures.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
- Increased customer satisfaction with timely identification and resolution of quality issues.
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Contributed to the development of training materials for new QA inspectors, ensuring a standardized approach to inspections across the team.
- Implemented continuous improvement initiatives by regularly reviewing and updating inspection processes based on feedback from team members and industry best practices.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
- Supported internal audits by providing necessary documentation and evidence of compliance with relevant regulations and standards.
- Communicated with production team members about quality issues.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Examined products for imperfections and defects.
- Investigated customer complaints to take necessary corrective actions.
- Followed safety protocols while handling hazardous materials.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
- Utilized quality control software to track and analyze product data.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Customer Service Representitive
Home Depot
04.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Sales Supervisor
Kirby
09.2019 - 12.2020
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Maintained up-to-date knowledge of products and services offered to customers.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Developed and enforced policies and procedures for compliance with company policies.
Machine Operator Technician
Conagra Brands
01.2018 - 08.2019
- Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Improved workplace safety by conducting thorough inspections of equipment and adhering to established safety protocols.
- Increased overall output by optimizing machine operation through careful monitoring and timely adjustments.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Contributed to lean manufacturing initiatives by implementing waste reduction strategies and continuously improving processes.
- Reduced material waste by monitoring supply levels and making necessary adjustments during production runs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained equipment performance by lubricating and cleaning components.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Verified conformity of processes and conditions for [Type] systems.
Dental Assistant
Dr. Beavers DDS
05.2016 - 08.2017
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Lincoln New Tech High School
Lincoln, AR05.2017
Skills
- Non-Destructive Testing
- Quality Management Systems
- Product Inspection
- ISO Standards
- Customer focus
- Visual inspection
- Decision-making abilities
- Attention to detail
- Computer proficiency
- Cross-Functional Teamwork
- Processes and Procedures
- Goal-Oriented
Certification
Forklift Certified
Internal Auditor- SQF Certified
Timeline
QA Inspector
Lassonde Pappas & Company
10.2022 - Current
Customer Service Representitive
Home Depot
04.2021 - 10.2022
Sales Supervisor
Kirby
09.2019 - 12.2020
Machine Operator Technician
Conagra Brands
01.2018 - 08.2019
Dental Assistant
Dr. Beavers DDS
05.2016 - 08.2017
High School Diploma -
Lincoln New Tech High School
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