Mariah Smith
McKinney,TX
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Skilled Patient Care Coordinator familiar with case management and care planning. 5-year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination. Talented Patient Care Coordinator focused on care planning and case management. 4+ years as Registered Nurse offering direct patient care in multiple departments. Experience working in regional hospital settings and large physician practices.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Walmart Mail Order Pharmacy
03.2020 - 12.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Customer Service Representative
Capital One
04.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Mckinney High School
McKinney, TX06.2018
Skills
- Appointment Scheduling
- New Hire Training
- Medical Data Collection
- Inventory Management
- Claims Processing
- Insurance Practices
Timeline
Patient Care Coordinator
Walmart Mail Order Pharmacy
03.2020 - 12.2023
Customer Service Representative
Capital One
04.2018 - 11.2019
High School Diploma -
Mckinney High School
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