Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Smith

Mariah Smith

Oceanside,CA

Summary

Skilled in verbal communication and learning management systems- I've helped improve training outcomes, along with demonstrating a passion for mentoring and a commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I am always willing to contribute to team success to achieve positive results. I can advance organizational objectives with dedication and enthusiasm while helping enhance team performance and employee engagement through effective coaching and training programs.

Overview

9
9
years of professional experience

Work History

Key Manager

Texas Roadhouse Restaurant
07.2015 - Current
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success in our store.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

Training Coordinator

Texas Roadhouse Restaurant
07.2015 - Current
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Developed and executed strategies to improve training program performance.
  • Provided coaching and mentoring to employees.

Line Cook

Texas Roadhouse Restaurant
07.2015 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.

Server Trainer

Texas Roadhouse Restaurant
07.2015 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Monitored new server performance and offered continuous support throughout training period.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Kitchen Expeditor

Texas Roadhouse Restaurant
07.2015 - Current
  • Contributed to a positive work environment by collaborating effectively with kitchen and front-of-house staff.
  • Coordinated plate presentations, ensuring consistent appearance across all dishes served to guests.
  • Monitored food temperature during service to ensure compliance with safety regulations, preventing potential health risks.
  • Promoted a clean workspace by consistently adhering to sanitation guidelines and organizing the pass area efficiently.

Server

Texas Roadhouse Restaurant
07.2015 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Sandia High School
Albuquerque, NM
05.2014

Hospitality And Management -

Texas Roadhouse University
Albuquerque, NM
03.2023

Associate of Applied Science - Nursing

Central New Mexico University
Albuquerque, NM

Skills

    Coaching and Mentoring

    Verbal and written communication

    Training material updates

    Learning Management Systems

    New hire on-boarding

    Employee Coaching

    Multitasking and Prioritizing

    Time Management

    Problem-Solving

    Reliability

Timeline

Key Manager

Texas Roadhouse Restaurant
07.2015 - Current

Training Coordinator

Texas Roadhouse Restaurant
07.2015 - Current

Line Cook

Texas Roadhouse Restaurant
07.2015 - Current

Server Trainer

Texas Roadhouse Restaurant
07.2015 - Current

Kitchen Expeditor

Texas Roadhouse Restaurant
07.2015 - Current

Server

Texas Roadhouse Restaurant
07.2015 - Current

High School Diploma -

Sandia High School

Hospitality And Management -

Texas Roadhouse University

Associate of Applied Science - Nursing

Central New Mexico University

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Mariah Smith