Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariah Smith

Amarillo

Summary

Knowledgeable Care Manager with a strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Manager

Caring Senior Service
01.2025 - Current
  • Pull applicants and screen them
  • Interview and run orientation
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Match clients with caregivers
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Conducting supervisory visits and keeping all client and caregiver files up to date
  • Assessed clients and developed plans to meet needs.
  • Marketing events and referral generation
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.

Warehouse Worker

Amazon Warehouse
10.2024 - 12.2025
  • Drive equipment to pick orders.

Custodian/Janitor

SSC Services for Education
07.2024 - 10.2024
  • Clean classrooms and bathrooms in the AG building.
  • Clean restrooms and showers in dorms.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Warehouse Associate/Stower

Amazon Warehouse
12.2023 - 06.2024
  • Open boxes
  • Put away items into the correct pod
  • Break down boxes

Home Health Aide

InnovAge
07.2023 - 12.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Outbound Customer Service Representative

Home Care Pulse
12.2022 - 06.2023
  • Call clients and care givers to conduct surveys on the home care providers.

Home Health Aide

HIGH PLAINS SENIOR CARE
07.2022 - 12.2022
  • Go to clients homes to help clean, cook, and run errands

Accounting Clerk

Asset Protection Unit
05.2022 - 11.2022
  • Input data. Ensure systems line up with internal numbers. Data entry. 9 key.

Home Health Care Aide

DELCORP
10.2020 - 11.2022
  • Go to clients homes to help clean, cook, and run errands.

Data Entry

Asset Protection Unit, Inc-Express Employment
04.2022 - 07.2022
  • Data entry for Aetna. Use of ins pro software

Call Center Representative

Recruiter.com
09.2021 - 04.2022
  • Call center for Verizon. Help customer with inquiries. Transfer to payment system. Trouble shooting.

Call Center Representative

K-TEK RESOURCING
03.2021 - 04.2022
  • Answer calls. Verify HIPPA. De-escalate callers. Resolve issues for providers and members.

Stay at Home Mom

04.2019 - 08.2020

Service Cashier

Autonation Cadillac
02.2018 - 03.2019
  • Multi-line phone system, customer service, opening repair orders for sales men, closing repair orders, deposit, cashiering, counting money, and good phone voice.

Childcare Provider

The Learning Depot
08.2018 - 10.2018
  • Care for children of all ages, cleaning, communication between parents and staff, and serving food to children

Customer Service Representative

TMG HEALTH
07.2015 - 11.2015
  • Answer customer calls, verify account information, direct calls to appropriate department, customer service

Accounting Clerk

Kelly Services
06.2015 - 06.2015
  • Accounting, verifying prescription numbers were correct,data entry

Housekeeper I

HOLIDAY INN EXPRESS &SUITES
01.2015 - 06.2015
  • Strip beds, sanitize rooms, vacuum, dust, laundry, make beds, and customer service

Shift Lead Trainee

Taco Bell
02.2015 - 04.2015
  • Customer service, food prep., shift lead training, cash register, management duties, cleaning and restocking, dishes

Certified Nursing Assistant

HILLSIDE HEIGHTS REHABILITATION SUITES
09.2014 - 02.2015
  • Customer service, patient services; including, but not limited to: taking patient to restroom, changing briefs, daily skills, taking vitals, monitoring conditions and reporting to nurse in charge, transfer patients, charting, and shift reports.

Education

High School Diploma Or GED -

Richard Milburn Academy
Amarillo
05-2011

2 years - Accounting

Strayer University
05.2025

CNA - nursing

Amarillo College
Amarillo, TX
05.2012

Skills

  • Communication skills
  • Customer Service (6 years)
  • Office Equipment (2 years)
  • Microsoft Excel (2 years)
  • Hospital Experience
  • Cashier (6 years)
  • Patient Care
  • Conflict management
  • Team Member
  • Word (6 years)
  • Warehouse experience
  • Multi-Line Phone System (2 years)
  • Analysis skills
  • Powerpoint (2 years)
  • Documentation (1 year)
  • Receptionist (2 year)
  • Operating Systems
  • Home Care
  • Filing (1 year)
  • Vital Signs (2 years)
  • 10-Key (1 year)
  • IOS
  • Food Prep
  • Multi-line phone systems
  • Meal Preparation
  • Typing
  • Nursing
  • Windows (2 years)
  • Customer service
  • Android
  • Microsoft Office
  • Caregiving
  • Accounting (Less than 1 year)
  • Customer support
  • Leadership
  • Sales
  • Cleaning Experience
  • Custodial experience
  • Fast Food
  • Laundry
  • Childcare
  • Data Entry
  • Excel (2 years)
  • Care planning
  • Case assessments
  • Clinical documentation
  • Service coordination
  • Medication reviews
  • Medical chart documentation
  • Patient education
  • Policy adherence
  • ADL support
  • Referral management
  • In-home care plans
  • Critical thinking
  • Decision-making
  • Schedule management
  • Patient education and counseling
  • Patient advocacy

Certification

  • Driver's License
  • Certified Nursing Assistant (CNA)
  • January 2012 to May 2012

Timeline

Care Manager

Caring Senior Service
01.2025 - Current

Warehouse Worker

Amazon Warehouse
10.2024 - 12.2025

Custodian/Janitor

SSC Services for Education
07.2024 - 10.2024

Warehouse Associate/Stower

Amazon Warehouse
12.2023 - 06.2024

Home Health Aide

InnovAge
07.2023 - 12.2023

Outbound Customer Service Representative

Home Care Pulse
12.2022 - 06.2023

Home Health Aide

HIGH PLAINS SENIOR CARE
07.2022 - 12.2022

Accounting Clerk

Asset Protection Unit
05.2022 - 11.2022

Data Entry

Asset Protection Unit, Inc-Express Employment
04.2022 - 07.2022

Call Center Representative

Recruiter.com
09.2021 - 04.2022

Call Center Representative

K-TEK RESOURCING
03.2021 - 04.2022

Home Health Care Aide

DELCORP
10.2020 - 11.2022

Stay at Home Mom

04.2019 - 08.2020

Childcare Provider

The Learning Depot
08.2018 - 10.2018

Service Cashier

Autonation Cadillac
02.2018 - 03.2019

Customer Service Representative

TMG HEALTH
07.2015 - 11.2015

Accounting Clerk

Kelly Services
06.2015 - 06.2015

Shift Lead Trainee

Taco Bell
02.2015 - 04.2015

Housekeeper I

HOLIDAY INN EXPRESS &SUITES
01.2015 - 06.2015

Certified Nursing Assistant

HILLSIDE HEIGHTS REHABILITATION SUITES
09.2014 - 02.2015

CNA - nursing

Amarillo College

High School Diploma Or GED -

Richard Milburn Academy

2 years - Accounting

Strayer University

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Mariah Smith