Mariah Staley
Wildomar,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Accelerated Urgent Care
11.2024 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used A Experity to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
Business Partner
Building With Hope / Two Rustic Gals
01.2018 - 11.2024
- Implemented business strategies, increasing our revenue, and effectively targeting new markets.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Identified customer needs, negotiated and closed profitable projects with high success rate.
- Collaborated with business partner to designed and build each custom piece to client specifications.
- Handled delivery, and installations of each order in a timely manner to maintain projected deadlines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Supervisor of Maintenance Teams
Equity Residential
02.2012 - 12.2018
- Procured pricing information from various vendors to support cost-effective purchasing.
- Documented acquisition valuations and proposed profitable opportunities of potential properties in the San Francisco market.
- Trained maintenance supervisors and technicians to comply with all company policies and procedures.
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Promoted superior experience by addressing resident concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained positive resident relations by addressing problems head-on and implementing successful corrective actions.
- Corporate Diversity Council Member, Representing the company's dedication to diversity in the workplace on the public and shareholders webapge.
Associate Store Manager of Photoshoot Stores
Restoration Hardware / Pottery Barn Kids
05.2012 - 02.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Recruited, hired and trained store staff's to provided excellent customer service, driving sales to increases profitability over LY sales performances.
- Coached managers and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts and adjusted department levels to stay at or above the trending customer demands.
- Collaborated with corporate partners and cross-functional teams to develop solutions for balancing product assortments for upcoming sales and seasonal trends.
- Executed floorsets for upcoming planograms company wide.
- Meet all visual expectations for corporate and president approval prior to photoshoot executions.
- Regional "Leader Of the Year" Award
Education
Certificate of Completion - Medical Office Administration
SJVC
Temecula01.2025
Skills
- Business Administration
- Customer Relationship Management
- Leadership Competencies
- Staff Management
- HIPPA Certified
- CPR Certified
- Proficient in Microsoft Word, Excel & Power Point
- Typing at 45 WPM
- Medical records management
- Healthcare coding
Timeline
Medical Office Assistant
Accelerated Urgent Care
11.2024 - Current
Business Partner
Building With Hope / Two Rustic Gals
01.2018 - 11.2024
Associate Store Manager of Photoshoot Stores
Restoration Hardware / Pottery Barn Kids
05.2012 - 02.2018
Supervisor of Maintenance Teams
Equity Residential
02.2012 - 12.2018
Certificate of Completion - Medical Office Administration
SJVC
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