Mariah Swan
Douglasville,GA
Summary
Reliable and upbeat saleswomen successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Brahmin
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Bridal Stylist
Hannan Bridal
06.2023 - 09.2023
- Sold and fitted gowns for brides-to-be, based on detailed conversations with bride
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Managed inventory control, cash control, and store opening and closing procedures
- Build a relationship by welcoming customers to store, asking questions and listening to understand customer expectations and needs (emotional and practical).
- Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
- Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
- Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
- Assisted in scheduling photographers and models
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Alterations Intern
Hanan's Bridal
05.2023 - 08.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Measured and cut fabric for garment construction according to customer specifications.
Fragrance Specialist
Nordstrom
02.2023 - 05.2023
- Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
- Build lasting relationships with customers
- Give the best service to customers on their terms
- Provide honest and confident feedback to customers about style and fit
- Sought fashion and product knowledge to build expertise
- Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning
- Grow relationships by opening new Nordstrom Rewards program accounts
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Brand Ambassador
Entro USA
05.2022 - 05.2023
- Understanding, learning, and utilizing a POS system to process customers' purchase orders correctly and in a timely manner
- Wearing and styling offered samples during the duration of the show to promote Entro
- Identified future sampling and event opportunities.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Working efficiently in high-volume traffic
- Organizing and maintaining the cleanliness of the show site by returning items to their designated location by using the company's standard organizing system
- Maintaining an exceptionally high level of sales & customer service skills that brings satisfaction to the customers
- Building and managing positive and friendly manners to customers, associates, and peer relationships
- Engaging with buyers to lead the sales by using personal own fashion and product knowledge of current trends and ENTRO style.
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
- Contributed to social media content documenting brand's impact in on market.
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
Retail Cosmetics Sales - Fragrances Specialist
Macy's
12.2022 - 02.2023
- Providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to success of department by achieving personal sales goals
- Handled in-store purchase payment processing with cash and credit cards.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explain and demonstrate use of fragrances through actual application
- Responsible for achieving personal sales goals
- Use clientele program to maintain customer profiles and contact information to increase personal sales
- Be knowledgeable of and perform sales support functions related to POS procedures
- Ensure proper presentation, organization, storing, and replenishment of stock
- Participate in pre-selling and sales-driving events to maximize sales
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Maintain good housekeeping standards
- Ensure work area is free from hazards and work in safe manner
Client Service Coordinator (Internship)
Sean Cason Studios
06.2021 - 08.2021
- Manage the equipment, set, and kitchen inventory.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Interacted well with customers to build connections and nurture relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Beauty Advisor and Fragrance Ambassador
Sephora
04.2020 - 06.2021
- Provide friendly and knowledgeable service to all clients in the departments of Color, Skincare, Fragrance & POS areas
- Greeting all clients who enter the store with enthusiasm
- Provide courteous, knowledgeable service to clients
- Determine client's needs and suggest products to meet their needs
- Communicate product knowledge to clients as appropriate
- As required, provide makeovers to clients
- Attending "in-depth" brand training with visiting brand representatives
- Cross-training other Beauty Advisors
- Participate in inventory control
- Communicating inventory issues/concerns to the Manager
- Ensuring compliance with sampling policies and procedures
- Being knowledgeable of special events/animations within the store
- Participate in programs to reduce shortage/loss.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
Education
B.F.A - Fashion Design
Savannah College of Art And Design
Atlanta, GA06.2024
High School Diploma -
New Manchester High School
Douglasville, GA06.2020
Skills
- Microsoft Office
- Google Suite
- Customer Service
- Adobe Creative Suite
- Google Suite
- POS
- Customer relationship management
- CAD
- Research and Analysis
- Creative Design
Timeline
Sales Associate
Brahmin
11.2023 - Current
Bridal Stylist
Hannan Bridal
06.2023 - 09.2023
Alterations Intern
Hanan's Bridal
05.2023 - 08.2023
Fragrance Specialist
Nordstrom
02.2023 - 05.2023
Retail Cosmetics Sales - Fragrances Specialist
Macy's
12.2022 - 02.2023
Brand Ambassador
Entro USA
05.2022 - 05.2023
Client Service Coordinator (Internship)
Sean Cason Studios
06.2021 - 08.2021
Beauty Advisor and Fragrance Ambassador
Sephora
04.2020 - 06.2021
B.F.A - Fashion Design
Savannah College of Art And Design
High School Diploma -
New Manchester High School
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