Mariah Taresh
Pocatello,ID
Summary
Hardworking employee with customer service, multitasking skills, and time management abilities. Devoted to giving every interaction a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Power County Hospital
American Falls, Idaho
04.2025 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Ensured compliance with safety protocols and infection control measures.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
CNA
Monte Vista Hills Health Care Center
Pocatello, ID
08.2021 - 08.2024
- Assisted patients in ambulation and transfers using proper body mechanics, and educated patients on self-care techniques to support their independence.
- Performed vital sign assessments, such as taking blood pressure and temperature, and observed patients for any physical or emotional changes. Reported findings to medical staff immediately.
- Documented patient care services by charting in designated areas. Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Therapy Technician
Monte Vista Hills Health Care Center
Pocatello, ID
02.2022 - 06.2024
- Provided direct patient care while setting up equipment for the therapist.
- Assisted in setup of treatment areas for patients, including mobilization equipment and other materials.
- Performed clerical duties such as filing paperwork, scheduling appointments, maintaining records and data entry.
- Observed patients' physical responses to therapy interventions and reported any changes to the therapist or physician.
- Educated patients on proper use of assistive devices such as crutches, walkers, wheelchairs and canes.
Intern
Farm Bureau Insurance
Pocatello, ID
05.2021 - 07.2021
- Assisted customers with product selection, ordering, billing, and refunds.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks, such as filing invoices and organizing paperwork.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Idaho Central Credit Union
Pocatello, ID
05.2020 - 05.2021
- Provided excellent customer service and utilized de-escalation techniques and active listening skills. to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Customer Service Representative
LiveFree Emergency Response
Pocatello, ID
11.2018 - 05.2020
- Worked in a call center to answer customer inquiries and provide accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cross-trained to support team members with sales, returns, equipment, and calls.
Drive-Thru Cashier
Artic Circle
Pocatello, ID
11.2015 - 11.2018
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times by maintaining knowledge of current menu items, prices, and promotions.
- Verified that orders were accurate and complete before delivering them to customers. Ensured compliance with all health regulations related to food handling practices.
- Assisted with maintenance, including sweeping floors and wiping down counters, properly storing utensils, cleaning tools, and ingredients.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
Education
CNA -
Idaho State University
Pocatello, ID11-2021
High School Diploma -
Pocatello High School
05-2019
Some College (No Degree) - Occupational Therapy
Idaho State University
Pocatello, IDSkills
- Cleaning and sanitation
- Patient Communication
- HIPAA Compliance
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Documentation and notes
- Troubleshooting
- Customer Engagement
- Deescalation
Certification
- CNA 2021-Current
- BLS 2021-Current
References
References available upon request.
Timeline
CNA
Power County Hospital
04.2025 - Current
Therapy Technician
Monte Vista Hills Health Care Center
02.2022 - 06.2024
CNA
Monte Vista Hills Health Care Center
08.2021 - 08.2024
Intern
Farm Bureau Insurance
05.2021 - 07.2021
Customer Service Representative
Idaho Central Credit Union
05.2020 - 05.2021
Customer Service Representative
LiveFree Emergency Response
11.2018 - 05.2020
Drive-Thru Cashier
Artic Circle
11.2015 - 11.2018
CNA -
Idaho State University
High School Diploma -
Pocatello High School
Some College (No Degree) - Occupational Therapy
Idaho State University
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