Mariah Thomas
LILBURN,GA
Summary
Diligent Title Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Title and Registration Clerk II
Carvana LLC
08.2022 - 11.2023
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted GA Motor Vehicle Department to determine status of pending titles.
- Stayed up-to-date on GA and other laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Entered title and vehicle information into database.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Customer Experience Advocate II
Carvana LLC
11.2021 - 08.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
Education
Associate of Applied Science - Business Administration
Georgia Piedmont Technical College
Clarkston, GA07.2024
Skills
- Database Administration
- Records Management
- Office Organization
- Monthly Reporting
- Client Relationships
- File Maintenance
- Problem-Solving
- Interpersonal and Written Communication
Accomplishments
- Supervised team of 12 staff members.
Certification
- Notary Public, Gwinnett County - August 14, 2022-August 14, 2026
Timeline
Title and Registration Clerk II
Carvana LLC
08.2022 - 11.2023
Customer Experience Advocate II
Carvana LLC
11.2021 - 08.2022
Associate of Applied Science - Business Administration
Georgia Piedmont Technical College