Summary
Overview
Work History
Skills
Timeline
AccountManager

Mariah Thompson

Senior Account Manager
Longview,WA

Summary

Dedicated & Skilled professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with an emphasis on customer retention through relationship building.

Overview

7
7
years of professional experience

Work History

Customer Account Manager

Raproductions Consulting Firm
Vancouver, Washington
03.2018 - Current
  • Single-point-of-contact for customers providing a streamlined approach to accessing’ services
  • Established and maintain strong, long-lasting customer relationships built on a thorough understanding of business needs, goals, and objectives
  • Close collaboration with leadership, service owners and technical teams to ensure that customer business needs are being met
  • Consistently exceeded company metrics and goals for sales and retention
  • Negotiate contracts and close agreements to maximize profits
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Assist with challenging client requests or issue escalations as needed
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Collected and analyzed data to learn more about consumer behavior.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Monitored and tracked campaigns to determine effectiveness and future changes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Nutrition Clerk

Fred Meyers Store
Vancouver, WA
10.2017 - 03.2018
  • Created an environment that enabled customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store in addition to recommending natural food items to customers to ensure they get the products they want and need
  • Quickly gained knowledge of products sold within the department so that I could respond to questions and make suggestions about products
  • Checked product quality to ensure freshness; review "sell by" dates and take appropriate action
  • 2
  • Label, stock and inventory department merchandise
  • Excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department
  • Demonstrated creative merchandising
  • Including building & maintaining displays and special promotions
  • Maintained high standards of performance
  • Kept displays fully stocked and conditioned according to department standards.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Warehouse Associate

Fred Meyers Warehouse
Chehalis, WA
09.2015 - 10.2017
  • Assist shipping and receiving unloading trucks and checking in merchandise
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
  • Sort and place materials or items on racks, shelves or in bins according to organizational standards
  • Open bales, crates and other containers
  • Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer
  • May also assist in counting of physical inventory
  • Prepare parcels for mailing
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; Sweep, dust and mop
  • Organize warehouse
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Cashier

Burger King
10.2014 - 09.2015
  • Cleaned and stocked customer eating area, work stations, and equipment
  • Transferred supplies and tools between storage space and work areas
  • Assisted with a variety of kitchen-related tasks
  • Greeted all visitors with a smile
  • Maintained a solid awareness of product and services available in unit
  • Suggested Selling
  • Worked the Drive Thru taking customer orders and repeating them back in a concise & clear manner
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Skills

    Relationship building and management

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Timeline

Customer Account Manager

Raproductions Consulting Firm
03.2018 - Current

Nutrition Clerk

Fred Meyers Store
10.2017 - 03.2018

Warehouse Associate

Fred Meyers Warehouse
09.2015 - 10.2017

Cashier

Burger King
10.2014 - 09.2015

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Mariah ThompsonSenior Account Manager