Mariah Thompson Jones
Denver,CO
Summary
Passionate dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. 'm Committed to maintaining professional relationships to increase profitability and drive business results to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
United Airlines
08.2022 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Trainer
Nordstrom
10.2021 - 08.2022
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Kept detailed log of employee training progress and evaluated where necessary.
- Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
- Trained employees in equipment use.
- Developed job specific competencies and performance standards.
- Perform job duties
- utilities tools effectively
- Provide timely feedback to department manager on employee performance.
Assistance Sales Associate
Kay's Jewelers
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
Foot Locker
02.2017 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Approved regular payroll submissions for employees.
Personal Care Assistant
Joy Cleaning Business
05.2015 - 11.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
Education
No Degree - Small Business Management
Indian Hills Community College
Ottumwa, IA11.2016
High School Diploma -
East High School
Des Moines, IA05.2013
Skills
- Policy and Procedure Implementation
- Presentations
- Team Leadership
- Customer Service
- Performance Evaluation
- Training Development
- Computer Literacy
- Multitasking Abilities
- Organizational Skills
- Conflict Resolution
- Leadership Development
- Learning Management Systems
- Facilitation
- Dependable and Responsible
Accomplishments
- Managed a store that exceeded company expectations in every category during the 1st and 2nd quarter.
- Achieved Rookie and store manager ranking within 1st full year
- Achieved 2md national store ranking with increase in sales of $150,000 in first year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
English
speak english fully
Languages
Spanish
Elementary
Timeline
Customer Service Representative Agent
United Airlines
08.2022 - Current
Warehouse Trainer
Nordstrom
10.2021 - 08.2022
Assistance Sales Associate
Kay's Jewelers
05.2021 - 10.2021
Store Manager
Foot Locker
02.2017 - 08.2021
Personal Care Assistant
Joy Cleaning Business
05.2015 - 11.2016
No Degree - Small Business Management
Indian Hills Community College
High School Diploma -
East High School
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