Mariah Tibbs
Nashville,TN
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
11
11
years of professional experience
Work History
Airport (BNA) Ambassador (part-time)
Alclear LLC DBA CLEAR
02.2024 - Current
- Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
- Consistently demonstrate adherence to security procedures by validating airline documents, verifying
- Assist CLEAR member traveler identification and following documented security
- Collaborate with leadership to assess sales & service opportunities on a regular basis in order to identify strengths and opportunities and grow CLEAR’s membership base
Gymnastics Coach (part-time)
Gaby's Gymnastics
12.2023 - Current
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Researched latest industry trends and developments to keep abreast of best practices.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Registrar Coordinator (contractor)
Fisk University
10.2023 - Current
- Evaluated transfer credit petitions fairly, ensuring a smooth transition for incoming students from other institutions or programs.
- Monitored front areas so that questions could be promptly addressed.
- Addressed registration, student accounts and billing inquiries to limit enrollment disruptions.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Collaborated in commencement preparation process meticulously, guaranteeing a memorable graduation event for students and families.
Delivery Driver
Uber Eats
05.2021 - 12.2023
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Data Entry/Admin Aide (contract)
Gresham Smith
09.2023 - 10.2023
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Help administrative team stay organized and complete tasks that allow them to focus on more advanced responsibilities.
- Responsible for entering data into different computer databases, manage and maintain effective record keeping of Project managers work hours.
- Prepared and edited documents to produce precise, accurate and professional communication.
Member Service Representative
ArchimedesRx
09.2021 - 08.2023
- Ensure all customers receive service that includes care, problem solving and ownership.
- Handling front-line inbound and outbound member, pharmacy, and medical facility calls.
- Follow established procedures and standards for production, productivity, and quality services.
- Handle urgent/stat request for insurance adjustments.
- Document and communicate high priority escalation tickets that needs clinical attention.
Airline Ticket Agent
Delta Air Lines, Inc
11.2021 - 01.2022
- Checked baggage at gate and loaded onto ramp.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
Human Resources Assistant (contractor)
Williamson Medical Center
06.2021 - 09.2021
- Assist recruiters with scheduling phone interviews, new hire orientation, and greeting employees.
- Maintain accurate and up-to-date human resource files, records, and documentation; HIPAA trained.
- Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Performs periodic audits of HR files/records to ensure that all required documents are collected, filed appropriately.
- Assist with payroll functions including processing, answering employee questions, etc.
Inside Sales Rep
Lincare
01.2021 - 05.2021
- Inbound and outbound calling, customer service.
- Medical device sales, specifically CPAP, BI-PAP, various cleaning machines, and accessories
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Arch Prep Specialist
Smile Direct
01.2019 - 01.2021
- Prepare arches in an organized and timely manner to create aligners.
- Audit processes and housekeeping to always ensure consistency.
- Improve operations and customer satisfaction by finding creative solutions to problems.
Initial Enrollment Processor (contractor)
Cigna Health Springs
09.2019 - 12.2019
- Verify customers' personal information, including Medicaid, Medicare, and social security.
- Call customers to ask clarifying questions, obtaining information that may hinder enrollment process.
- Compliance with cyber security and HIPPA policies.
- Recognized by management for providing exceptional customer service.
- Engaged customers and provided high level of service by carefully explaining details about documents
Member Services Representative (contract)
Value Payment Systems
02.2019 - 09.2019
- Provide support and customer service to people having difficulty making payments.
- Light paperwork and data entry when correcting and entering in customer's information.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Serves as liaison between federal, state, and local tax payments
Interviewer
HealthStream
04.2017 - 10.2018
- Ask hospital inpatients and outpatients a series of questions about their experiences at medical facilities.
- Responsible for documenting any form of malpractice and complaints to see what improvements need to be made; to ensure the hospitals are safe environments.
- Familiar with call transfers, troubleshooting, profile updating, and password resets for members. Compliance with cyber security and HIPPA policies.
Receptionist/Secretary (contract)
State Farm
09.2016 - 03.2017
- Clerical work such as: In-coming/Outgoing calls, making appointments for customers interested in establishing insurance, and mailing.
- Knowledgeable of insurance quoting. Multitasked between customer service and secretarial duties.
Office Assistant of Political Science
Western Kentucky University
01.2013 - 07.2015
- Project manager on several university initiatives, duties included managing the budget, coordinating events to solicit feedback from students, and creating posters to market events.
- Assisted the University in developing a proposal for new building facilities on campus. (Meetings with university president and administrators).
- A member of the inaugural study abroad team for WKU’s
Education
Bachelor of Science - Chemistry
Western Kentucky University
Bowling Green, KY05.2015
Skills
- Diplomatic negotiation
- Decision-Making
- Diverse cultural understanding
- Problem-solving abilities
- Multitasking Abilities
- Brand Awareness
- Customer Service
- Active Listening
- Team building
- Adaptability
- Creative Strategies
- Organizational Leadership
- Clerical (data entry, scheduling, etc)
- Insurance Verification
- Policy/program Development
Skills Software/Applications:
-Healthcare Source MEDITECH
-Microsoft Office
- e-PHI/PHI compliance
-Cybersecurity/HIPAA
-E-Verify
-Formstack
-Parchment
-CAMS
-Ellucian (colleague)
Timeline
Airport (BNA) Ambassador (part-time)
Alclear LLC DBA CLEAR
02.2024 - Current
Gymnastics Coach (part-time)
Gaby's Gymnastics
12.2023 - Current
Registrar Coordinator (contractor)
Fisk University
10.2023 - Current
Data Entry/Admin Aide (contract)
Gresham Smith
09.2023 - 10.2023
Airline Ticket Agent
Delta Air Lines, Inc
11.2021 - 01.2022
Member Service Representative
ArchimedesRx
09.2021 - 08.2023
Human Resources Assistant (contractor)
Williamson Medical Center
06.2021 - 09.2021
Delivery Driver
Uber Eats
05.2021 - 12.2023
Inside Sales Rep
Lincare
01.2021 - 05.2021
Initial Enrollment Processor (contractor)
Cigna Health Springs
09.2019 - 12.2019
Member Services Representative (contract)
Value Payment Systems
02.2019 - 09.2019
Arch Prep Specialist
Smile Direct
01.2019 - 01.2021
Interviewer
HealthStream
04.2017 - 10.2018
Receptionist/Secretary (contract)
State Farm
09.2016 - 03.2017
Office Assistant of Political Science
Western Kentucky University
01.2013 - 07.2015
Bachelor of Science - Chemistry
Western Kentucky University
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