Mariah Torres
90s2k Cafe
Milwaukee,WI
10
years of professional experience
Results-driven Bartender and Sales Manager experienced in enhancing customer satisfaction and driving revenue through engaging service and strategic promotions. Delivered exceptional interpersonal skills and a collaborative approach, fostering strong relationships with clients and colleagues to achieve business objectives and elevate customer experiences.
Work History
Bartender
1 Year 10 Months- Crafted signature cocktails and beverages, enhancing customer satisfaction and experience.
- Trained new bartenders on drink preparation, customer service standards, and safety protocols.
- Managed bar inventory, ensuring timely stock replenishment and minimizing waste.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Developed seasonal drink menus based on customer preferences and trends in mixology.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Demonstrated proficiency in managing multiple tasks simultaneously.
- Cultivated engaging conversations through strong interpersonal skills.
Sales Manager
1 Year 10 Months- Developed promotional strategies to enhance brand visibility and attract new customers.
- Analyzed sales data to identify trends, improving product offerings based on customer preferences.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Increased customer satisfaction through effective team training and service improvements.
- Assisted in organizing large events and coordinating VIP sections.
Supported event planning efforts and managed VIP section reservations.
Contributed to the execution of major events and facilitated VIP area bookings. - Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Developed and implemented marketing initiatives to drive sales within and outside the organization.
- Designed and produced flyers for building promotion and social media engagement.
- Communicated with customers to highlight reasons for visiting and enjoying the space while adhering to minimum spend requirements.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Engaged in conversations to explore sales-driving techniques and pinpoint areas for company improvement.
- Cultivated relationships with stakeholders to drive company growth.
Bartender/sever
6 Years 5 Months- Crafted and served a diverse range of cocktails, enhancing customer satisfaction through quality beverages.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering team development.
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient organization.
- Collaborated with kitchen staff to synchronize service flow, improving overall dining experience for guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to teamwork in fast-paced environments. Adapted to challenging situations effectively.
- Fostered a collaborative and positive work environment.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Host
1 Year 8 Months- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservations and waitlists, optimizing seating efficiency during peak hours.
- Coordinated with kitchen and wait staff to streamline guest service processes.
- Resolved customer inquiries and concerns, enhancing overall dining experience.
- Trained new hosts on operational procedures and customer engagement techniques.
- Implemented feedback mechanisms to gather guest suggestions for service improvement.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted management in developing strategies to improve table turnover rates during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server
8 Months- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma
- 3.9 GPA
Skills
Multitasking abilities
Responsible alcohol service
Dependable service
Strong multitasking
Complex problem-solving
Conflict resolution
Extroverted demeanor
Engaging demeanor
Customer service management
Outgoing personality
Complex problem solving
Conflict resolution
Attention to detail
Timeline
Bartender
90s2k Cafe
09.2024 - 07.2026Read More
Sales Manager
90s2k Cafe
09.2024 - 07.2026Read More
Bartender/sever
Chili's Bar and Grill
04.2018 - 09.2024Read More
Host
Texas Roadhouse Restaurant
12.2016 - 08.2018Read More
Server
Harrys Diner
08.2016 - 04.2017Read More
North High School
High School Diploma
Read More