Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Also, experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White Medical Center
09.2024 - Current
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Prepared and administered medications to alleviate patient symptoms.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Updated patient information and insurance details for accurate electronic medical records.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
Evans Army Community Hospital
06.2024 - 09.2024
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Received, recorded and filed medical payments by check, cash, and credit card.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Registered patients and completed associated paperwork for accurate records.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Abc Pediatric Clinic
09.2021 - 05.2022
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected and documented patient medical information such as blood pressure and weight.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Obtained pre-authorization from insurance companies ahead of medical services.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Applied Science - Nursing
McLennan Community College
Waco, TX
08-2026
Skills
HIPAA protocols
Problem-solving
Patient documentation
Time management
Multitasking and organization
Verbal and written communication
Vital sign monitoring
Medical software applications
Positive attitude
Front desk management
Patient referrals
Patient scheduling
Attention to detail
Data entry
Accomplishments
Recognized for going above and beyond the call of duty.