Mariah Valley
Wadsworth,OH
Summary
Knowledgeable patient support team member with great relationship-building and communication skills that have developed through five years of experience in healthcare. Able to assist patients in working through issues and obtaining the services necessary to meet their medical needs. Skilled at thoroughly investigating problems and following through to completely resolve all concerns.
Overview
10
10
years of professional experience
Work History
Workleader
Cleveland Clinic
04.2023 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Resolved conflict within the team through effective mediation techniques, promoting a positive work culture.
- Mentored junior team members to help them reach their full potential while contributing positively to the organization''s success.
- Improved team productivity by implementing efficient workflow processes and time management strategies.
- Delivered exceptional customer service by addressing client needs promptly and efficiently, resulting in high levels of satisfaction.
- Maintained a safe work environment by enforcing compliance with safety regulations and company policies.
- Implemented change management initiatives to support organizational transformations within healthcare entities.
PAC
Cleveland Clinic
11.2018 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Patient Service Representative
cleveland clinic
11.2018 - Current
- Provide front desk support and customer service with courtesy, respect, and professionalism
- Answer telephone promptly and politely assist the patient
- Help patients obtain the necessary services to meet their healthcare needs
- Verify insurance coverage, collect co-payments, and review financial needs of each patient
- Assist in training new employees.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Sales Coordinator
lowe's
10.2016 - 11.2018
- Scheduled consultations for the interior designer
- Generated financial estimates and contracts for customers
- Visited customer homes for all necessary meetings
- Assisted customers in picking out and coordinating products
- Coordinated with the general contractor and customer for start date and timeline line of projects.
Head Cashier
lowe's
07.2014 - 10.2016
- Led regular team meetings to promote continuous training of each employee
- Processed returns, exchanges, and escalated customer complaints according to company policy
- Trained new employees on store policies and performance standards to provide optimal customer service
- Monitored customer flow and made adjustments to minimize wait time
- Opened and closed cash registers daily, including counting funds, identifying discrepancies, and resolving concerns with cashiers.
Education
High School Diploma -
Buckeye High School/medina County Career Center
Medina, Ohio05.2012
Skills
- Customer service
- Verbal communication
- Prioritizing tasks
- Problem solving
- Multitasking
- Insurance verification
- Positive Attitude
- Teamwork and Communication
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Punctual and Reliable
Timeline
Workleader
Cleveland Clinic
04.2023 - Current
PAC
Cleveland Clinic
11.2018 - 04.2023
Patient Service Representative
cleveland clinic
11.2018 - Current
Sales Coordinator
lowe's
10.2016 - 11.2018
Head Cashier
lowe's
07.2014 - 10.2016
High School Diploma -
Buckeye High School/medina County Career Center