Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah VanHouten

Jenison

Summary

Dynamic hospitality professional with extensive experience at Delta Hotels By Marriott, Logan's Roadhouse, Shots on the River, and various other restaurants, excelling in customer service and sales expertise. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Recognized for increasing sales by upselling premium products while maintaining a clean and organized environment. Committed to teamwork and continuous learning. As well as, an exceptional amount of nanny experience. And copious amounts of efficiency, along with intuitive, time management, and satisfactory within my experience as a production worker. I am always eager to learn, any and everything I can, to be the upmost best crew member!

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's
03.2025 - Current
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted other team members to achieve goals.

Server

Logan's Roadhouse
02.2022 - 03.2025
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Production Worker

UPS
11.2021 - 02.2022
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.

Server, Bartender, Barista

Delta Hotels By Marriott
01.2019 - 02.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

Shots On The River
06.2017 - 03.2018
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Education

General Studies

Godwin Heights Public Schools
Wyoming, MI
05-2012

Skills

  • Cooking
  • Task prioritization
  • Sales expertise
  • Verbal and written communication
  • Store opening and closing
  • Customer service
  • Machine operations
  • Integrity and honesty
  • Teamwork and collaboration
  • Team contributions
  • Problem-solving
  • Willingness to learn
  • Creativity and innovation
  • Hospitality service expertise
  • Housekeeping
  • Visual communication
  • Flexible schedule
  • Clear communication
  • Multitasking and organization
  • Workplace efficiency
  • Product knowledge
  • Customer engagement
  • Salesmanship
  • Time management
  • Interactive communication skills
  • Clear communication
  • Positive company representation
  • Cleaning and sanitizing
  • Telephone etiquette

Timeline

Crew Member

McDonald's
03.2025 - Current

Server

Logan's Roadhouse
02.2022 - 03.2025

Production Worker

UPS
11.2021 - 02.2022

Server, Bartender, Barista

Delta Hotels By Marriott
01.2019 - 02.2020

Server

Shots On The River
06.2017 - 03.2018

General Studies

Godwin Heights Public Schools

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