Results-driven leader with exceptional interpersonal skills, possessing a natural ability to connect with people and clients. Adapts personality to seamlessly fit with others, thriving on collaborative problem-solving and delivering outstanding client experiences. Strong background in management and sales, driving business growth and exceeding targets. Caring and skilled employee passionate about making a positive impact on programs and helping participants through expert support. Experienced in sales and client assurance, constantly seeking opportunities to enhance operations and personalize assistance. Known for meticulous attention to detail and resourcefulness, approaches tasks with a well-organized and conscientious mindset.
Hi, I’m
Mariah Vankirk
Carmel,USA
Summary
Overview
18
years of professional experience
Work History
Gustave A. Larson
Residential Specialist
05.2022 - 12.2024
Job overview
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Managed over 300 accounts within East territory.
Territory included all of Indiana, Dayton, OH, Chicago, IL and Kentucky. - Developed new construction plan for the East region to bring on builders as well as new construction contractors.
- Developed multi-family plan for East region to bring builder and contractors on board.
- Helped Territory Managers with any questions on products, promotions and training.
- Established successful account relationships with Territory Managers and Business Development Managers by building rapport and maintaining consistent communication.
- Brought on new contractors with relationships I have built throughout my years in HVAC.
- Worked with contractors across the country that were struggling with different areas of business. I helped implement programs and processes to help them grow and bring in more cash flow.
- Helped contractors in training their employees in necessary changes to help company grow.
- Worked with contractors to set trustworthy management to run successful departments in both new construction and retail based companies, freeing up owners and upper management to concentrate on bigger topics.
- Set up networking groups for the team to join. Including BAGI (Builders Association of Indiana), IBA (Indiana Builders Association, NAHB (National Association of Home Builders & The HVAC Association formerly the Heating & Air Alliance of Indiana.
- Attended numerous networking events expanding my current HVAC & builder relationships.
- Took part in weekly L10 meetings with all other Residential Specialists throughout the company, in all territories.
- Set weekly, monthly and quarterly "rocks" to complete.
1SEO
Client Relationship Manager
11.2021 - 05.2022
Job overview
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Helped clients develop website portals and social media pages to promote businesses.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Built, implemented and updated effective SEO strategies.
Created customized marketing materials to increase product awareness. - Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Built relationships with customers and community to establish long-term business growth.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
One Click Contractor
National Account Executive
02.2020 - 10.2021
Job overview
- Closed over $72k in revenue during 7 month period.
- Ranking #2 on team for overall sales performance.
- Served as a trusted advisor to clients, providing expert industry knowledge and valuable insights to help them succeed in their business endeavors.
- Responsible for closing net new customers which resulted in OCC doubling it's customer base in 60 day period during COVID-19.
- Delivered exceptional customer service, addressing concerns and ensuring satisfaction throughout all stages of the sales process.
- Specialize in using value-based sales techniques to help non-technical prospects to close and adopt highly technical and complicated SaaS sales solution.
- Quick to adapt new features in HubSpot helping to increase sales efficiency.
- Frequently work with marketing to test new processes before being rolled out to rest of team.
- Worked remotely since start of COVID-19 with no issues.
- Cold called contractors in beginning to drive demos.
- Scheduled and completed all demos able to be set.
- Invoiced and sent welcome email to all new sales.
- Used drip campaigns and sequences to drive interest in contractors who hadn't had any communication.
- Took support calls as needed.
- Built full HVAC demo org featuring Bryant, Trane and Goodman since there was no drive or knowledge in HVAC field.
- Brought knowledge to team as former contractor of over 20+ years experience. Helps with connection to contractors.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Worked with manufacture TM's to be involved in demo's to help push sales.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Worked with contractors to understand needs and provide CPQ (configure, price quote) remote sales tool.
T.A. Kaiser Heating & Air, Inc
Client Service Manager/Sales Manager
03.2007 - 02.2019
Job overview
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Performed initial client assessment and analysis to begin research process
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Achieved customer satisfaction by building relationships with clients .
- Entered details such as payments, account information and call logs into computer system.
- Responsible for creative design for prominent new homeowner orientations.
- Supported Chief Operating Officer with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer requests via telephone and email.
- Researched and updated all required materials needed for firm and partners.
- Worked directly with operation manager and owner to achieve builder and client satisfaction.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Worked with sales team to collaboratively reach targets, consistently.
- Knowledge, use and training of ComputerEase software.
- Strategic sales knowledge.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained and developed new homeowner orientations program in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate best choice requirements and recommend best-fit solution options.
Education
The Art of Consumer FinancingIndianapolis
BDR
10.2022
University Overview
NexstarMinneapolis, MN
Training Call Center Management
02.2019
University Overview
NexstarIndianapolis, IN
Training Call Center School
01.2019
University Overview
How To Price Jobs ProperlyIndianapolis, IN
BDR
06.2018
University Overview
TraneIndianapolis, IN
No Pressure Selling
06.2018
University Overview
Awarded Best Presenter
Valparaiso UniversityValparaiso, IN
Child Development Associate
01.2001
University Overview
Brownsburg High SchoolBrownsburg, IN
High School Diploma
01.1999
University Overview
Skills
- Salesforce
- One Click Contactor Tool
- ServiceTitan
- Proficient in ComputerEase
- Microsoft Teams Proficiency
- Nitro & Adobe Acrobat DC
- Google Ads Display Certification
- Certified in Google Ads Search
- Google Analytics Certification
- Strategic Networking
- Well connected
- Collaborative Teamwork
- Upselling techniques
- Client Relationship Management
- Lead prospecting
- Revenue Generation
- Customer Relations
- Persuasive Negotiator
- Energetic and Driven
- Retention Strategies
- Ad development
- Strategic planning
- Networking Events
- Advertising Campaigns
- Customer Trend Analysis
- Relationship Building
- Google AdWords
- Cold Calling
- Client Base Retention
- Wrik
Accomplishments
Accomplishments
Bryant Women in HVAC
- An elite group of women in the HVAC field. Only 1 woman per region can be nominated a year. I was chosen the first year to be a part of this amazingly strong and professional groups of women.
Trane No Pressure Selling
- Awarded best presenter out of 30 other men.
Timeline
Residential Specialist
Gustave A. Larson
05.2022 - 12.2024
Client Relationship Manager
1SEO
11.2021 - 05.2022
National Account Executive
One Click Contractor
02.2020 - 10.2021
Client Service Manager/Sales Manager
T.A. Kaiser Heating & Air, Inc
03.2007 - 02.2019
Nexstar
Training Call Center Management
Valparaiso University
Child Development Associate
Brownsburg High School
High School Diploma
The Art of Consumer Financing
BDR
Nexstar
Training Call Center School
How To Price Jobs Properly
BDR
Trane
No Pressure Selling
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