Dedicated individual with hands-on experience in Educational support, Healthcare coordination, Administrative roles and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SPECIAL EDUCATION AIDE
Muskego Norway School District
09.2020 - Current
Support instructional activities and supervise students in classrooms, lunchrooms, playgrounds, and on field trips
Implement behavior management and assist with self-help skills, health care procedures, and mobility needs
Lift or restrain students up to 80 pounds and transport them in school vans for community activities
Perform additional tasks as assigned by administrators or teachers
Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
Maintained a safe, clean, and orderly classroom environment conducive to learning by enforcing rules and expectations consistently.
Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
PROGRAM COORDINATOR
Managed Health Services
09.2019 - 05.2020
Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care. Initiate authorization requests for output or input services in keeping with the prior authorization list. Research claims inquiry specific to the department and responsibility.
Screen members by priority for case management (CM) assessment. Perform transition of
care duties.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Coordinate services with community based organizations. Attend marketing and outreach
meetings as directed to represent the plan. Produces and mails routine CM letters and
program educational material. Data enter assessments and authorizations into the system.
Established strategic partnerships with external organizations, expanding program reach and impact.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
SUPPORTIVE HOME CARE
IRIS
11.2018 - 09.2019
Maintained detailed progress notes and ensured compliance with HIPAA regulations
Assisted clients with accessing community resources and state/federal programs
Worked with client(s) to tailored care plan (personal/developmental skills).
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
SPECIAL EDUCATION ASSISTANT
Waukesha School District
08.2017 - 07.2018
Support instructional activities and supervise students in classrooms, lunchrooms, playgrounds, and on field trips
Implement behavior management and assist with self-help skills, health care procedures, and mobility needs
Lift or restrain students up to 80 pounds and transport them in school vans for community activities
Perform additional tasks as assigned by administrators or teachers
Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
Maintained a safe, clean, and orderly classroom environment conducive to learning by enforcing rules and expectations consistently.
Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
ADMINISTRATIVE ASSISTANT
Waukesha County
08.2016 - 08.2017
Performed office support functions: greeted visitors, answered phones, organized files, and scheduled appointments ( Marriage Licenses/Passports)
Managed routine assignments and provided general administrative assistance
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
IN-HOME CAREGIVER
Visiting Angels
07.2014 - 06.2016
Ensured adherence to state regulations and HIPAA confidentiality
Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Improved client well-being by providing personalized and compassionate in-home care services.
Assisted disabled clients to support independence and well-being.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
IN-HOME LIVING ASSISTANT
Homes for Independent Living
03.2013 - 04.2014
Administered medications, documented progress, and supported adults with mental illnesses
Coordinated with physicians and managed daily living tasks, following confidentiality and state regulations
Adapted caregiving approach based on feedback from clients' families or health care providers, ensuring optimal support was provided.
Managed medication administration accurately and safely, adhering to strict guidelines set forth by healthcare providers.
Facilitated open communication between residents and staff members to promote a harmonious living environment.
Assisted in maintaining a clean, safe, and comfortable home environment for optimal resident satisfaction.
Assessed resident needs regularly by observing behavior patterns, listening actively during conversations, or consulting with other staff members when needed.
Developed strong working relationships with colleagues through collaboration on projects aimed at improving overall service quality for residents.
Promoted independence among residents through encouragement and assistance with daily living tasks.
Engaged in ongoing professional development through training and seminars to stay current on best practices in caregiving and home living assistance.
Handled challenging behaviors calmly and professionally while implementing appropriate interventions as necessary.
Implemented time management strategies effectively to balance multiple responsibilities while ensuring all residents received adequate attention and care.
Supported the development of life skills such as budgeting, cooking, cleaning, and personal hygiene practices.
ASSISTANT TEACHER
Giggly Hugs Child Care
07.2013 - 01.2014
Assisted with the care of infants and children, including diaper changes, feeding, and engaging in educational activities
Maintained a clean and safe environment following state regulations
Supported student physical, mental, and social development using classroom games and activities.
Ensured a safe and supportive learning environment by enforcing classroom rules.
Education
Associate of Applied Science - Human Services
Waukesha Technical College
05-2016
Nursing Assistant Program (CNA) -
Waukesha Technical College
01.2011
High School Diploma -
Waukesha South High School
06-2010
Skills
Student and Classroom Management
Healthcare Coordination
Client Support and Caregiving
Administrative and Office Support
Communication and Public Relations
Crisis Management
Customer Service
Cultural Competency
Multitasking
Reliability
Organizational skills
Excellent communication
Certification
Special Education Program Aide License, #4070050687
Teaching -Short Term Substitute License #1910067123
CPR/First Aide Ex: 3/24/2027
CPI Training 11/16/2024
Certificates Training
Recognizing Prenatal Depression
Responding to Relationship Issues
Keeping Babies Safe and Healthy
Preparing Moms for Birth and Beyond
Fostering Infant and Child Development
Positive Parenting Strategies
Preventing Child Abuse
Addressing Domestic Violence
Recognizing Substance Abuse
Striving for a Smoke-Free Environment
Optimizing Your Effectiveness as a Home Visitor
Promoting Mental Health
Timeline
SPECIAL EDUCATION AIDE
Muskego Norway School District
09.2020 - Current
PROGRAM COORDINATOR
Managed Health Services
09.2019 - 05.2020
SUPPORTIVE HOME CARE
IRIS
11.2018 - 09.2019
SPECIAL EDUCATION ASSISTANT
Waukesha School District
08.2017 - 07.2018
ADMINISTRATIVE ASSISTANT
Waukesha County
08.2016 - 08.2017
IN-HOME CAREGIVER
Visiting Angels
07.2014 - 06.2016
ASSISTANT TEACHER
Giggly Hugs Child Care
07.2013 - 01.2014
IN-HOME LIVING ASSISTANT
Homes for Independent Living
03.2013 - 04.2014
Nursing Assistant Program (CNA) -
Waukesha Technical College
Associate of Applied Science - Human Services
Waukesha Technical College
High School Diploma -
Waukesha South High School
Similar Profiles
Christine HenneberryChristine Henneberry
5K Teacher at School District of South Milwaukee5K Teacher at School District of South Milwaukee