Mariah Vigil
Pueblo,Colorado
Summary
I am a dependable employee with a coachable mindset, who is always ready to learn more and grow within the environment I am in. I ask a lot of question, and have no problem clarifying when I am unsure about something. I have been an Insurance Producer for about 6 months, and have learned so much about this industry, and about Farmers Insurance. I am passionate about working for Farmers, as I believe no other company can meet the standards we do. I place the utmost importance on honesty, open-mindedness, and willingness in everything I do. I am not always 100% successful in this, but I learn from my mistakes and use every opportunity as a chance to better myself.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Paul Noakes Agency of Farmers Insurance
08.2024 - 02.2025
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Boosted policy sales through effective communication of product benefits and features.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Organized office paperwork efficiently, resulting in easier access to important documents when needed.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
- Set up policies and completed all documentation.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods, such as door knocking.
- Monitored customer feedback and identified areas of improvement.
Rideshare Delivery Driver
DoorDash
01.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting workload balance.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained clean and safe vehicle, contributing to positive image of company.
Customer Service Representative
Dominos Pizza
08.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Store Manager
Blackjack Pizza
07.2020 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
High School Diploma -
Centennial High School
06-2016
Skills
- Coachable attitude
- Hungry to learn and grow
- Insurance sales expertise
- Customer relations
- Positive attitude
- Client relationship management
- Customer service management
- Client retention
Certification
I am licensed to conduct the following lines of insurance business:
- Life
- Health and Accident
- Property
- Casualty
Other certificates:
- CPR/AED Certification
Timeline
Licensed Insurance Producer
Paul Noakes Agency of Farmers Insurance
08.2024 - 02.2025
Customer Service Representative
Dominos Pizza
08.2023 - 06.2024
Store Manager
Blackjack Pizza
07.2020 - 07.2021
Rideshare Delivery Driver
DoorDash
01.2020 - Current
High School Diploma -
Centennial High School
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