Mariah Wackley
Summary
As a DTS Help Desk Clerk, you will provide essential support for the Defense Travel System (DTS), ensuring smooth and efficient travel operations for military and civilian personnel. Your primary responsibilities will include assisting customers through phone calls and emails, assisting users with travel authorizations and vouchers, and maintaining accurate travel records. You will also coordinate with various departments to resolve travel discrepancies and provide training to users on DTS functionalities. Your role is crucial in ensuring compliance with travel policies and enhancing user satisfaction through timely and effective support.
Overview
1
1
year of professional experience
Work History
Disbursing Clerk - Defense Travel System Clerk
Marine Corps Base Camp Pendleton
15th St, Oceanside, CA 92055
01.2024 - Current
Experience:
- I am presently employed at the Defense Travel System (DTS) Help Desk as a result of my experience in the Disbursing office. I work alongside the rest of my team to develop numerous types of reports, some of which are published on a weekly or monthly basis. Additionally, our team is committed to the daily completion and response of emails and phone calls. We offer support to a large number of clients on a daily basis. In addition to my daily obligations, I have organized and conducted numerous seminars for my team in order to facilitate training.
Education
Financial Services Marketing Operations
Finacial Management
Camp Lejeune North Carolina 01-2024
High School Diploma -
Northampton Area High School
Northampton, PA06-2023
Skills
- Microsoft Office
- Administrative duties
- Email Etiquette
- Interdepartmental communication
- Telephone Etiquette
- Customer Relations
- Client Engagement
- Team training and development
- Customer Complaint Resolution
- Status Updates
Affiliations
- Some of my hobbies include volunteering at local food pantries and any other volunteer opportunities that may arise, as well as hiking, baking, and cooking. I have served in numerous leadership positions in a variety of circumstances. Before joining the Marine Corps, I held two occupations and had been employed since the age of 15. I have a strong work ethic.
References
References available upon request.
Timeline
Disbursing Clerk - Defense Travel System Clerk
Marine Corps Base Camp Pendleton
01.2024 - Current
Financial Services Marketing Operations
Finacial Management
High School Diploma -
Northampton Area High School