Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Walker

Baltimore,MD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Card Service Specialist

Baltimore County Employee federal Credit
09.2022 - Current
  • Provide professional, prompt, and courteous service to members and Credit Union staff
  • Managed over 50 customer / member services calls per day
  • Helped to decrease fraud by 40%
  • Reach out to members in the form of phone/ email
  • Verified transactions to prevent fraud while following visa guidelines
  • Process new credit card applications
  • Order, cancel, & re-issue debit, credit, and instant issue cards
  • Process changes to cardholder accounts, such as address and name changes, limit increases, & travel notifications
  • Enter new data into profiles accurately
  • Answer member questions & resolve problems
  • Review, process, & resolve card disputes & fraudulent transactions
  • Perform daily GL reconciliation for fraud & dispute cases
  • Perform debit, credit, & gift card settlements
  • Maintain cardholder files, process payments, & facilitate ATM balancing
  • Work along with my team to prevent fraud

Lead Sales Generalist

Victoria Secret
07.2018 - Current
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Fostered relationships with customers to expand customer base and retain business
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Improved overall customer purchasing experiences to promote steady revenue
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Demonstrated product features to align with customer needs
  • Created and implemented store displays, promoting sales and growth
  • Adhered to company initiatives and achieved established goals
  • Developed key customer relationships to increase sales
  • Drove substantial sales through suggestive selling and by promoting add-on purchases
  • Listened to customer needs to identify and recommend best products and services
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained and mentored new sales representatives.
  • Maximized the number of long lasting customers per day by informing them about the great features of the company credit card

Patient Access Specialist

John Hopkins Community Physicians
01.2022 - 06.2022
  • Scheduled patients for new issues along with follow ups and assisted with a variety of other issues such as prescription refills , retrieving medical records building connections with the patients and offering support
  • Managed over 100 calls per day scheduling , rescheduling and assisting patients and general
  • Making sure demographics are being documented accurately into the epic systems using a variety of different insurance coverage websites to verify patients eligibility to be seen at certain sites
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed up with patients to reschedule missed appointments.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.

Seasonal PSE processing clerk

United States postal service
10.2017 - 02.2018
  • Operated mail processing equipment and manually sorted mail
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted mail according to size, shape and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Help customers fill out change of address forms and reports for lost or stolen mail
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
  • Weighed parcels, calculating costs based on type, total weight and final destination
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Seasonal Fragrance Associate

Macy's Department Store
10.2017 - 02.2018
  • Connected with customers using strong conversational skills to uncover needs and better target suggestions
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Kept floor and stock areas organized and clean to meet safety and appearance requirements
  • Met or exceeded requirements such as credit application goals and loyalty program sign ups with persuasive approach
  • Approached customers and started engaging conversations through use of effective interpersonal and people skills
  • Educated customers on scents and products available from several luxury fragrance brands
  • Showed customers different perfumes and demonstrated scents by spritzing on pulse points
  • Completed customer buying experience by processing credit and debit cards, cash and personal checks
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Increased seasonal sales by 50%

Sales Associate

Zara
12.2016 - 01.2018
  • Worked with fellow sales team members to achieve group targets
  • Used technology resources to assist customers in locating and selecting items
  • Increased purchase amounts by cross-selling with similar products
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Met merchandise processing standards and maintained organized and accessible work area
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Trained new team members in cash register operation, stock procedures and customer services
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Patterson High School
Baltimore, MD
06.2016

Skills

  • Cultural Awareness
  • Customer Loyalty
  • Product and Service Understanding
  • Listening Skills
  • Retail Loss Prevention
  • B2B Sales and Customer Service
  • Verbal Communication
  • Time Management
  • Multitasking Strengths
  • Customer Service
  • Reading Comprehension Skills
  • Strategic Planning
  • Conflict Resolution
  • Adapt to Diverse Groups
  • Meeting Deadlines
  • Microsoft Access
  • Financial Recordkeeping
  • Software Troubleshooting
  • Proofreading
  • Keyboard Entry
  • Microsoft Office
  • Multi-Line Phone Talent
  • Calm and Professional Under Pressure
  • Microsoft PowerPoint
  • Microsoft Excel

Timeline

Card Service Specialist

Baltimore County Employee federal Credit
09.2022 - Current

Patient Access Specialist

John Hopkins Community Physicians
01.2022 - 06.2022

Lead Sales Generalist

Victoria Secret
07.2018 - Current

Seasonal PSE processing clerk

United States postal service
10.2017 - 02.2018

Seasonal Fragrance Associate

Macy's Department Store
10.2017 - 02.2018

Sales Associate

Zara
12.2016 - 01.2018

High School Diploma -

Patterson High School

Similar Profiles

  • Janelle Harris

    Janelle HarrisJanelle Harris

    Branch Specialist at Baltimore County Employees Federal Credit UnionBranch Specialist at Baltimore County Employees Federal Credit Union

  • Leon Ngchee

    Leon NgcheeLeon Ngchee

    Branch Supervisor at Jefferson Parish Employee Federal Credit UnionBranch Supervisor at Jefferson Parish Employee Federal Credit Union

  • Brandi Dement

    Brandi DementBrandi Dement

    Bank Teller at Delta County Federal Credit UnionBank Teller at Delta County Federal Credit Union

  • MAKINI COLEMAN

    MAKINI COLEMANMAKINI COLEMAN

    Revenue Specialist III at Comptroller of MarylandRevenue Specialist III at Comptroller of Maryland

  • Alonna Anderson

    Alonna AndersonAlonna Anderson

    Office Operations Assistant at Ascension Sant AgnesOffice Operations Assistant at Ascension Sant Agnes

CREATE PROFILE
Mariah Walker