MARIAH WASHINGTON
Charlotte,NC
Summary
Results-driven Client Services Team Lead with background in fostering client relationships and leading teams to exceed goals. Strong skills in strategic planning, project management and team collaboration. Demonstrated success in improving client service standards, handling complex client issues, and driving customer satisfaction. Known for creating effective solutions to meet customer needs while maintaining high levels of quality control.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Administrator
Prologis
Charlotte, NC
- Current
- Work with property managers, maintenance technicians, and vendors to coordinate the completion of work for maintenance requests or to resolve property management issues
- Review and post monthly rent charges and prepare annual payment schedules for tenant distribution
- Coordinate customer support requests, maintain customer payment information, and provide actionable insights for the Customer Experience Team
- Improved vendor contract management and timely payments, contributing to better vendor relationships and service delivery
Client Services Team Lead
CBRE
Charlotte, NC
03.2023 - 04.2024
- Led the planning, scheduling, and oversight of marketing and sales support functions for the Industrial and Retail team, coordinating campaigns, promotional events, and customer outreach initiatives to drive revenue growth
- Oversaw account financial status, including the setup of new accounts, monitoring aging receivables, managing prepayment schedules, and ensuring accurate reconciliation of financial records
- Mentored and coached client services team members to enhance operational efficiencies and teamwork, providing one-on-one training sessions and implementing performance improvement plans
- Created customized property information materials, conducted detailed market analyses, performed comprehensive industry research, and developed targeted marketing strategies to attract potential buyers and investors
- Maximized efficiency and service delivery to clients through comprehensive planning and scheduling, streamlining processes to reduce turnaround times and improve client satisfaction
- Prepared critical documents such as closing statements, purchase agreements, escrow instructions, and corresponding letters, ensuring accuracy and compliance with legal standards
Client Services Coordinator
CBRE
Charlotte, NC
09.2021 - 03.2023
- Led the planning, scheduling, and oversight of marketing and sales support functions for the Industrial and Retail team, coordinating campaigns, promotional events, and customer outreach initiatives to drive revenue growth
- Oversaw account financial status, including the setup of new accounts, monitoring aging receivables, managing prepayment schedules, and ensuring accurate reconciliation of financial records
- Mentored and coached client services team members to enhance operational efficiencies and teamwork, providing one-on-one training sessions and implementing performance improvement plans
- Created customized property information materials, conducted detailed market analyses, performed comprehensive industry research, and developed targeted marketing strategies to attract potential buyers and investors
- Maximized efficiency and service delivery to clients through comprehensive planning and scheduling, streamlining processes to reduce turnaround times and improve client satisfaction
- Prepared critical documents such as closing statements, purchase agreements, escrow instructions, and corresponding letters, ensuring accuracy and compliance with legal standards
Manager of Office Administration
Richland County Economic Development
Columbia, SC
05.2017 - 09.2021
- Managed a $2,000,000+ operating budget and developed an effective system for monitoring cash flow across multiple projects
- Developed comprehensive project documentation: meticulously detailed project requirements, defined clear objectives, identified key deliverables, established precise timelines, and allocated necessary resources, ensuring alignment with overall project goals and facilitating seamless execution
- Managed the grants program, ensuring accuracy and coordinating with administration and clients for payments and deadlines
- Revamped office administration processes: conducted a thorough assessment of existing workflows and procedures, formulated and implemented new policies to enhance operational efficiency, strategically reorganized office space to optimize functionality, and established a robust system for tracking performance metrics, leading to significant improvements in productivity and organization
Account Relationship Specialist
The McClatchy Company
Columbia, SC
04.2015 - 05.2017
- Strengthened communications between advertising customers, account executives, and sales managers, achieving revenue goals and increasing satisfaction
- Led creative and technical aspects of advertising campaigns with budgets over $20,000
- Oversaw account financial status, including setup, aging, prepayment, and reconciliation
Education
Post Baccalaureate - Construction Management
Louisiana State University And A&M College
03.2022
Bachelor of Arts - Mass Communications, Business Administration
Claflin University
05.2014
Skills
- Project Management
- Budget Management
- Client Relations
- Process Improvement
- Scheduling and Planning
- Vendor Management
- Communication
- Problem Solving
- Time Management
- Organizational Skills
Certification
· Facility Coordinator – CBRE, September 2023
· Property Management – CBRE, July 2023
· Project Management – Harvard Manage Mentor, August 2022
· Property Management- Real Estate School for Success, March 2019
· Chesapeake Basic Economic Development – Baltimore, Maryland, July 2017
Timeline
Client Services Team Lead
CBRE
03.2023 - 04.2024
Client Services Coordinator
CBRE
09.2021 - 03.2023
Manager of Office Administration
Richland County Economic Development
05.2017 - 09.2021
Account Relationship Specialist
The McClatchy Company
04.2015 - 05.2017
Property Administrator
Prologis
- Current
Post Baccalaureate - Construction Management
Louisiana State University And A&M College
Bachelor of Arts - Mass Communications, Business Administration
Claflin University