Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Webb

Chespeake,VA

Summary

Proven track record in legal and customer service roles, notably as a Legal Secretary at The Lawfirm Of Charlene Morring, where I excelled in client communication and document formatting. Achieved performance goals consistently, demonstrating exceptional multitasking and research abilities. Skilled in court filing and fostering positive client relations, I bring a results-driven approach to meet and exceed employer expectations.

Overview

13
13
years of professional experience

Work History

Legal Secretary

The Lawfirm Of Charlene Morring
12.2018 - 01.2024
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.

Debt Recovery Specialist

Pra Group Inc
11.2016 - 12.2018
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.

Server

Olive Garden
05.2011 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree - Psychology

Old Dominion University
Norfolk, VA

High School Diploma -

Western Branch High School
Chesapeake, VA
06.2010

Skills

  • Court Filing
  • Document Formatting
  • Efficient multi-tasker
  • Appointment Setting
  • File Organization
  • Client Communication
  • Research and data collection

Timeline

Legal Secretary

The Lawfirm Of Charlene Morring
12.2018 - 01.2024

Debt Recovery Specialist

Pra Group Inc
11.2016 - 12.2018

Server

Olive Garden
05.2011 - 12.2018

No Degree - Psychology

Old Dominion University

High School Diploma -

Western Branch High School

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Mariah Webb