Mariah Weimar

Currently leading team of 5 Client Success Managers supporting our DoD/Navy business.

• Capturing their most critical priorities and driving high-value interactions with the teams we support.
• Driving the highest results seen across the Navy accounts through targeted & thoughtful coaching, strong partnerships with Team NCVI, and building strong team culture.
• Mentored several new and aspiring leaders across our Client Services Organization.

• Lead team of 8 Client Success Associates, supporting Gartner for Technical Professional (GTP) clients.
• My team supported accounts across America's Public Sector, as the first team in GTP to align to a vertical/client base.
• Drove top 25% during last year in role due to addressing performance issues early and often and upskilling my team on the clients we served.
• Served as a mentor to several new leaders across the Client Services Organization.

• Drove top performance in a Gartner for Technical Professionals territory by understanding current trends and technologies in their space and connecting them with the right research and analysts.
• Successfully mentored several Client Managers across North America.
• Established from the ground-up a new hire training program for all new Client Managers joining GTP Team.

• Able to meet and exceed metrics for position, promoted to a Senior Specialist position.
• Received great internal and client feedback about ability to listen attentively and provide well thought-out solutions.
• Welcomed responsibility for multiple project executions and met project deadlines while producing great results.

• Increased client ticket usage by 20% by successfully running ticket awareness pilot.
• Prepared weekly presentation and presented pilot progress/updates to leadership.
• Due to success of pilot, which was run over a year and a half period, team was built to take and implement at large scale (EAS).