Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn Suites
12.2022 - 01.2024
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer problems and complaints.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Security Professional
Metro Security Services
10.2021 - 11.2022
Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
Recorded incident reports with detailed accounts of occurrences.
Monitored property and investigated areas of suspicion.
Customer Service Representative
U-Haul
06.2019 - 08.2021
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Responded to customer requests for products, services, and company information.
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Housekeeping Supervisor /Front Office Administrator at Hampton Inn & Suites By HiltonHousekeeping Supervisor /Front Office Administrator at Hampton Inn & Suites By Hilton