Paddle boarding
Mariah Williams
PAL Floor Trainer At Tesla
Austin,TX
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring energy, motivation and collaborative abilities developed over 12-year career to a growth-oriented role.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
PAL Floor Trainer
Tesla
Austin, Texas
05.2023 - Current
- Planned and executed company programs and initiatives with little direct supervision.
- Developed and delivered training programs to drive high performing sales teams.
- Used company training system for training administration, class set-up, participant completions and transcripts.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Trained and mentored over 27 new personnel hired to fulfill various roles.
- Designed and delivered web-based, self-directed learning materials.
PA at Tesla
Tesla
Austin, TX
10.2022 - 05.2023
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Helped managers with daily checklists and last-minute requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with new PA's to better uncover individual learning needs.
Sales Associate
South Coast Crestations
Bastrop, TX
02.2021 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Lead
Mission Restaurant Supply
Austin, TX
06.2018 - 10.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Analyzed prior delivery processes and uncovered more efficient method.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Cypress Creek High School
Houston, TX 01.2014 - 01.2014
Skills
Well verse in safety protocols and Tesla company policies and procedures
Servant leadership experience acquired through on the job trainings over the last decade
Experience in working with Microsoft Office including Word, Excel, PowerPoint and Outlook
Strong problem solving and communication skills
Knowledgeable with Kronos and Workday
Accomplishments
- Documented and resolved Tool data which led to efficiency in Tool production.
- Achieved PAL position by completing Tool certifications with accuracy and efficiency.
- Resolved product issue through DQ (Dails Quality) samples and testing.
Certification
Red Cross CPR
Interests
Volunteer work with children
Timeline
PAL Floor Trainer
Tesla
05.2023 - Current
PA at Tesla
Tesla
10.2022 - 05.2023
Red Cross CPR
10-2022
CGFI - Certified Group Fitness Instructor
01-2022
Sales Associate
South Coast Crestations
02.2021 - 11.2022
Sales Lead
Mission Restaurant Supply
06.2018 - 10.2022
High School Diploma -
Cypress Creek High School
01.2014 - 01.2014