Mariah Williams
Chicago,IL
Summary
Diligent manager with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with operational management and able to adapt easily to new processes and procedures.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Lester Lampert Corporate Division
Chicago, IL
10.2021 - Current
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
- Prepared shipping packages by printing packing labels and verifying orders.
- Routed contracts, agreements, and invoices through proper signature process.
- Booked venues, developed guest lists and organized catering services to plan events and department activities.
- Compiled and produced presentations and reports as directed by leadership team.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Received and routed incoming calls and correspondence to promote timely communication.
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Drafted agendas, meeting notes, and other documents to enhance collaborative process.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Store Manager
TitleMax
Des Plaines, IL
01.2020 - 05.2021
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Addressed customer inquiries and resolved complaints.
- Analyzed marketing information and translated into strategic plans for establishment.
- Kept accounts current and funds deposited to keep on-site cash low.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Counted cash drawers and made bank deposits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
PLS Check Cashers
Chicago, IL
05.2015 - 01.2020
- Assessed, optimized and elevated operations to target current and expected demands
- Led teams in planning, implementation and execution of merchandising and operating initiatives
- Achieved record sales, budget and other targeted goals
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Cashier
Save A Lot
Chicago, IL
05.2015 - 08.2016
- Drove sales and add-on purchases by promoting specific item options to customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Learned roles of other departments to provide coverage and keep store operational
Supervisor
United Parcel Service
Chicago, IL
04.2014 - 02.2016
- Executed new training initiative to improve skills and develop leaders from within
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
Education
GED -
Lincoln Park High School
Chicago, IL05.2016
Associate of Arts - Psychology
Harold Washington College
Chicago, ILSkills
- Customer relations
- Leadership development
- Loss prevention
- Inventory control procedures
- Cash handling accuracy
- Banking and financial services background
- Employee scheduling
- Dedicated team player
- Excellent multi-tasker
- Driving business growth
- Records management
- Sales techniques
Timeline
Customer Service Manager
Lester Lampert Corporate Division
10.2021 - Current
Store Manager
TitleMax
01.2020 - 05.2021
Assistant Store Manager
PLS Check Cashers
05.2015 - 01.2020
Cashier
Save A Lot
05.2015 - 08.2016
Supervisor
United Parcel Service
04.2014 - 02.2016
GED -
Lincoln Park High School
Associate of Arts - Psychology
Harold Washington College