Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Witherspoon

York,PA

Summary

Dynamic customer service professional with 10+years of experience. A strong work ethic and exceptional skills in cash handling, Sharpened at Members1st Federal Credit Union. Proven track record in fostering loyalty through outstanding service and effective conflict resolution. Adept at training teams to enhance productivity and elevate members satisfaction. Goal-oriented and committed to excellence.

Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and credit union staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

10
10
years of professional experience

Work History

Teller 3

Members1st Federal Credit Union
12.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawer.
  • Balanced cash drawer daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
  • Processed members transactions promptly, minimizing wait times.
  • Developed strong relationships with Members through exceptional service, fostering loyalty and trust.
  • Provided training to new tellers on credit union procedures, systems, and customer service best practices.
  • Cross-sold credit cards, loans and other members 1st products.
  • Help with audits, fire alarms,ATM settlement and more.

Customer Service Representative

Comcast
03.2019 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Sold products that would benefit the customers.

Customer Support Manager

Walmart
07.2015 - 10.2019
  • Managed a team of Stockers and cashiers, providing ongoing training and development opportunities.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Established a positive work environment for the team, fostering open communication channels and boosting employee morale.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Handled escalated customer complaints professionally, resolving conflicts promptly.
  • Created fun ways to have my team offer Credit cards.

Education

High School Diploma -

Youth Build Charter School
York, PA
02-2011

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash counting
  • Goal-oriented focus

Timeline

Teller 3

Members1st Federal Credit Union
12.2022 - Current

Customer Service Representative

Comcast
03.2019 - 12.2022

Customer Support Manager

Walmart
07.2015 - 10.2019

High School Diploma -

Youth Build Charter School

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Mariah Witherspoon