Mariah Wright
Greenville,SC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Sagility Health
01.2025 - Current
- Managed inbound customer inquiries regarding healthcare services, ensuring timely and accurate responses.
- Facilitated resolution of complex billing issues, enhancing customer satisfaction and retention rates.
- Trained new team members on best practices for customer service protocols and system navigation.
- Utilized CRM software to track interactions and maintain comprehensive customer records for follow-up actions.
CONSUMER LENDING SPECIALIST
FOUNDEVER
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Alorica
02.2025 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently using company-specific software systems.
- Documented customer interactions accurately to ensure proper follow-up and resolution.
- Collaborated with team members to enhance service quality and improve customer satisfaction ratings.
Food Service Assistant
HCSG EAST LLC
01.2013 - 07.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
Education
High School Diploma -
The American Academy
Skills
- Developed and maintained positive relationships with clients to address inquiries and resolve issues
- Analyzed and resolved intricate issues to optimize performance
- Implemented best practices in documentation management to support compliance and organizational standards
- Developed and implemented quality assurance strategies to identify and rectify product defects
- Achieved seamless project delivery through effective management of team collaboration Drove successful outcomes by aligning team efforts with project objectives Cultivated strong partnerships among stakeholders to enhance project performance
- Utilized root cause analysis methodologies to diagnose and resolve systemic problems
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Alorica
02.2025 - 11.2025
Healthcare Customer Service Representative
Sagility Health
01.2025 - Current
CONSUMER LENDING SPECIALIST
FOUNDEVER
08.2021 - Current
Food Service Assistant
HCSG EAST LLC
01.2013 - 07.2022
High School Diploma -
The American Academy