Mariah Young
Homestead
Summary
Dynamic professional with a decade of experience in customer service and logistics. Known for streamlining operations, enhancing training materials, and resolving inventory issues. Proven ability to foster strong client relationships and ensure satisfaction in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Warehouse & Logistics Associate
Amazon
Miami
08.2018 - Current
- Coordinated receiving, processing, and shipment of high-volume packages, ensuring accuracy and timely delivery.
- Troubleshoot and resolve issues related to damaged or misplaced inventory, ensuring smooth logistics.
- Train and mentor new hires on safety protocols, workflow efficiency, and performance standards.
- Maintained communication with team leads to implement process updates and enhance training materials.
Customer Service Representative
Office Depot
Key Largo
11.2012 - 08.2013
- Addressed inquiries, handled complaints, and recommended solutions to deliver high-quality customer service.
- Resolved customer complaints and provided timely solutions.
- Assisted customers with product selection and inquiries efficiently.
- Provided product information, processed returns, and supported store services to enhance customer satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems.
Customer Service Representative
CVS Caremark
Philadelphia
01.2011 - 05.2011
- Resolved customer concerns and provided accurate product information to enhance overall shopping experience.
- Handled customer inquiries through phone, email, and in-person interactions.
- Assisted customers in locating products and providing product information.
- Processed transactions accurately using point-of-sale systems.
- Managed front-end operations by performing cashiering, restocking, and ensuring store appearance met company standards.
Administrative Assistant
Presbyterian Healthcare Services
Philadelphia
11.2009 - 06.2010
- Coordinated scheduling and executed administrative tasks, enhancing healthcare operations.
- Entered and maintained patient data in hospital systems, ensuring confidentiality and accuracy.
- Supported medical staff with patient onboarding and paperwork, facilitating smooth EKG/monitor testing.
Education
Associate of Science (A.S.) - Business Administration
Southern New Hampshire University
Manchester, NH05-2024
Early Childhood Education -
Prism Career Institute
PhiladelphiaHigh School Diploma - Business Studies
West Philadelphia High School
Philadelphia, PA06-2010
Skills
- Logistics and inventory control
- Supply Chain Coordination
- Warehouse operations
- Warehouse Operations Training
- Process improvement and problem solving
- Data entry and file management
- Microsoft Office Suite and spreadsheet management
- Team leadership and training
- Time management and organization
- Interpersonal and communication skills
- Self-starter
- Customer relationship management
Timeline
Warehouse & Logistics Associate
Amazon
08.2018 - Current
Customer Service Representative
Office Depot
11.2012 - 08.2013
Customer Service Representative
CVS Caremark
01.2011 - 05.2011
Administrative Assistant
Presbyterian Healthcare Services
11.2009 - 06.2010
Associate of Science (A.S.) - Business Administration
Southern New Hampshire University
Early Childhood Education -
Prism Career Institute
High School Diploma - Business Studies
West Philadelphia High School