Mariah Carey Duran
Honolulu,HI
Overview
1
1
year of professional experience
1
1
Certification
Work History
Nursing Assistant
B HomeCare
Honolulu, Hawaii
04.2024 - Current
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided emotional support to family members during difficult times.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Completed daily room cleaning and organizing to provide patients with clean environment.
Customer Service Lead
Jamba Juice
Honolulu, HI
04.2023 - 06.2024
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Directed customer service staff activities, including training, coaching and performance management.
- Handled customer inquiries and complaints in a professional manner.
- Regularly checked expiration dates on products to ensure freshness.
- Followed established health codes while performing duties.
- Created inventory checklists and stocked housekeeping carts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI05-2023
Some College (No Degree) - Pharmacy Technician Program
Kapiolani Community College/University of HI Community Colleges
Honolulu, HISkills
- Mobility Assistance
- Medication Administration
- Patient Relations
- Supply Restocking
- Light Housekeeping
- Medical terminology knowledge
- Patient Care
- Records Management
- Community activities
- Vital signs monitoring
- Computer literate
- HIPAA
- Staff Training
- Organization and Time Management
- Problem Identification
- Customer Service
Accomplishments
- Graduated with an accumulative 3.5 GPA with Honors
- 150 community service hours
- 350 hours of Pharmacy technician experience
Languages
Tagalog
Limited
Ilocano
Professional
Certification
- CPR Certification
References
References available upon request.
Timeline
Nursing Assistant
B HomeCare
04.2024 - Current
Customer Service Lead
Jamba Juice
04.2023 - 06.2024
High School Diploma -
Governor Wallace Rider Farrington High School
Some College (No Degree) - Pharmacy Technician Program
Kapiolani Community College/University of HI Community Colleges
- CPR Certification