Mariah Geanine Vicedo
San Leandro,CA
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Patient Service Assistant
SMMC
11.2021 - Current
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Supported clinical staff with efficient management of supplies inventory, placing orders as necessary to maintain optimal stock levels.
- Facilitated timely billing processes by accurately recording patient information and submitting insurance claims.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Reduced administrative workload for healthcare providers by effectively managing incoming phone calls, emails, faxes, and correspondence from patients and other stakeholders.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Disinfected tools, equipment and surfaces between patients.
Optometrist Assistant
Family Focus Optometry
09.2014 - 12.2021
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Collaborated with team members to provide comprehensive support for optometrist during busy clinic hours.
- Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Administrative Assistant
Lady Of Merced Care Home, Inc.
05.2013 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Vocational Nurse - Nursing
Unitek College - Fremont
Fremont, CA09.2024
Associate of Arts - Math And Science
Chabot College
Hayward, CA05.2019
High School Diploma -
Moreau Catholic High School
Hayward, CA2013
Skills
- Healthcare Systems Understanding
- Patient confidentiality
- Reliability
- Problem-Solving
- Insurance Verification
- Medical Records Management
- Teamwork and Collaboration
- Cross-cultural sensitivity
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
Languages
Tagalog
Limited Working
Additional Information
REFERENCES UPON REQUEST
Timeline
Patient Service Assistant
SMMC
11.2021 - Current
Optometrist Assistant
Family Focus Optometry
09.2014 - 12.2021
Administrative Assistant
Lady Of Merced Care Home, Inc.
05.2013 - 07.2018
Vocational Nurse - Nursing
Unitek College - Fremont
Associate of Arts - Math And Science
Chabot College
High School Diploma -
Moreau Catholic High School
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