Mariah J Roberts
San Jose,CA
Summary
Adaptable resolution-oriented administrative support specialist experienced in day-to-day business operations with an exceptional ability to establish rapport and make an impact. A dedicated, reliable & charismatic liaison who prioritizes efficient business practices. Highly-motivated with a proven track record of supporting the smooth running of businesses through skillful applications of technical & interpersonal skills. It's simple: I get the job done & leave a long-lasting positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Personal Assistant
The Well Healing Group
06.2021 - Current
- Personal Assistant tasked with upholding HIPPA compliance
- Acting as key liaison with outside vendors while overseeing a multitude of clerical and professional tasks including, correspondence with clients, coordinating schedules, arranging meetings, and collaborating community outreach efforts
- Efficient communication creating clarity and mutual understanding
- Initiate inquires pertaining to payment processing and information
- Perform research providing outside resources tailored to client-specific needs.
Administrative Assistant of Business Operations
Apex Systems., Stanford Healthcare Technology & Digital Solutions
11.2023 - 03.2024
- Administrative Professional responsible office management, addressing day-to-day business operational needs, & minute-by-minute requests with tenacity, efficiency, & a pleasant disposition.
- Trusted first point of contact for Technology & Digital Solutions responsible for establishing quality rapport across departments, multi-functional teams, contractors, & vendors.
- Developed administrative processes to achieve organizational objectives, streamline business practices, maximize efficiency & increase productivity.
- Reduced financial discrepancies by accurately tracking inventory, reviewing invoices, & creating cost-benefit analyses.
- Entrusted with joining, beginning, & completing special projects.
- Responsible for event coordination, calendaring, scheduling, & maintenance requests.
- Updated contact lists regularly when changes occur in employee status or contact information; Handled confidential documents in an organized fashion according to established protocol.
- Created & maintained office supplies inventory by determining inventory levels; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information; Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining reception area in neat and organized fashion.
Administrative Assistant
Compass Group, Inc., San Jose State University
01.2022 - 08.2023
- Self-motivated and organized Office Manager and Administrator, responsible for the day-to-day operations, providing additional support through effective prioritization and task management
- Role includes vendor management, coordinating engagement activities, team events, implementing workplace safety and office-related procedures, invoice processing, authorizing, verifying timesheets, and scheduling
- Streamlined invoicing and consolidating processes into different departmental tasks decreasing labor from 4hrs to 2hrs
- Managed and trained two additional administrators, creating a 30% improvement rate, adding to the quality and productivity of the administrative team.
Barista
Starbucks Coffee Company
08.2019 - 04.2021
- Following cash management procedures
- Demonstrating excellent customer service in a fast-paced environment
- Creating hand-crafted beverages to a strict set of standards
- Conducting inventory audits and arranging stock management
- Use of stringent food safety procedures to ensure compliance with local law
- Training and development of new baristas.
Center Sales Consultant
FedEx Office Company
08.2019 - 04.2021
- Consultant responsible for maintaining a high degree of expertise in a quality-driven management system consisting of anticipating and meeting client needs using strong communication and organizational skills
- Implement optimal procedures to ensure minimal waste in processes
- Individual project management including task management, outsourcing, design and editing, and product delivery while monitoring cost
- Daily operational tasks such as printing, shipping, receiving, retail sales, troubleshooting, and customer service.
Box Office Associate
UCI Claire Trevor School of the Arts
09.2018 - 06.2019
- Associate tasked with maintaining a high standard of customer service to students, staff, & outside clients with purchases while simultaneously addressing all email and phone correspondence
- Successful processing of payments, including returns, exchanges, bookings, and deliveries
- Quickly and safely escorting elderly and disabled patrons via motorized vehicle
- Support promotional and marketing events as an Arts School representative providing community outreach and engagement
- Record sales summaries decreasing labor and enabling completion of other tasks
- Trained and Supervised associates, delegating, providing conflict mediation and crisis management needed.
Education
Bachelor of Fine Arts -
University of California Irvine
Associate of Fine Arts in Music -
El Camino College
Skills
- Administrative Support
- Administrative Improvement
- Business Correspondence
- Business Operations Support
- Process Improvement
- Interpersonal Communication
- Time Management
- Calendar Management
- Supply Management
- Spreadsheet Management
- Database Management
- Invoice Processing
- Event Coordination
- Resolution-Oriented
Websites
Certification
- Project Management Certificate (Pursuant July 2024)
- Medical Administrative Assistant Certificate of Competency
Affiliations
- Singing, dancing, baking, people-watching, & yoga
References
References available upon request.
Timeline
Administrative Assistant of Business Operations
Apex Systems., Stanford Healthcare Technology & Digital Solutions
11.2023 - 03.2024
Administrative Assistant
Compass Group, Inc., San Jose State University
01.2022 - 08.2023
Virtual Personal Assistant
The Well Healing Group
06.2021 - Current
Barista
Starbucks Coffee Company
08.2019 - 04.2021
Center Sales Consultant
FedEx Office Company
08.2019 - 04.2021
Box Office Associate
UCI Claire Trevor School of the Arts
09.2018 - 06.2019
Bachelor of Fine Arts -
University of California Irvine
Associate of Fine Arts in Music -
El Camino College
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