Mariah Jaylyn Guevara
Converse,US
Summary
Adept at leveraging expertise in social work theories and community resources, I significantly enhanced participation in Operation BRAVE's peer mentoring program. My proficiency with POS systems and exceptional customer service skills, honed across various customer-facing roles, consistently improve operational efficiency and customer satisfaction, demonstrating a solid blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Peer
Operation BRAVE
San Antonio, TX
08.2024 - Current
- Attended meetings and trainings to optimize professional development.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Developed and distributed educational materials and resources.
- Planned service activities to promote community interaction.
ORDER SELECTOR
H.E.B.
San Antonio, TX
08.2021 - 11.2022
- Accurately selected orders from inventory according to customer request, utilizing RF scanner and pallet jack
- Efficiently loaded, unloaded products onto, off trailers using appropriate material handling equipment
- Effectively communicated with warehouse personnel, supervisors and managers to ensure accuracy of order fulfillment
- Demonstrated excellent organizational skills by managing workflows efficiently and maintaining neat work areas
- Inspected orders for damages before packing them for shipment; reported any damaged items immediately
- Communicated effectively with other departments about special requirements for certain orders
CASHIER
The Home Depot
Selma, TX
12.2020 - 08.2021
- Responsible for completing customer transactions on POS system in a timely manner while ensuring the highest customer satisfaction
- Assist customers with product questions
- Assist new team members with learning POS system operations
- Assist in the performance loss prevention and recover assets while at self-checkout registers
- Assist management team with preparing registers
- Assist management team with managing cashier's lunch and breaks schedule
- Perform store opening and closing duties such as cleaning registers and counters
- Restock returned merchandise
ASSET PROTECTION HOST
Wal-Mart
San Antonio, TX
03.2020 - 12.2020
- Greet customers at store entrance
- Assist the Store Manager by observing transactions at self-checkout registers and activity throughout the store to ensure protection of store assets
- Assists in the performance of loss prevention related inspections
- Responds to electronic article surveillance alarms
- Apprehends shoplifters in accordance with state and local laws and Company policies
- Prevents injuries to customers and associates
- Assist in recovering assets
- Assist in maintaining department employees' daily duties
- Communicates with associates on loss prevention issues
- Responsible for performing all job duties accurately, safely and with honesty and integrity
- Reports all incidents of unsafe store conditions and associate conduct to Store Director and Loss Prevention management
- Assist in ensuring proper coverage of department by delegating employees duties and breaks
CASHIER/SALES ASSOCIATE
Hot Topic Store
San Antonio, TX
10.2019 - 03.2020
- Greet and assist customers with merchandise questions and purchases
- Process customer purchases and returns
- Resolve customer complaints and negotiate solutions
- Assist other team members as needed
- Set up displays and merchandising
- Restock returned items to the appropriate departments
- Assist with keeping store in order, clean, and ensure that store is presentable for the next business day
CASHIER/SALES ASSOCIATE
Ross Dress for Less
San Antonio, TX
10.2019 - 03.2020
- Greet and assist customers with merchandise questions and purchases
- Process customer purchases and returns
- Resolve customer complaints and negotiate solutions
- Assist other team members as needed
- Set up displays and merchandising
- Restock returned items to the appropriate departments
- Assist with keeping store in order, clean, and ensure that store is presentable for the next business day
CREW MEMBER
Whataburger
San Antonio, TX
08.2017 - 12.2019
- Greet customers at front counter, took food orders, and suggest menu items
- Handled cash and credit card transactions
- Assisted customers via telephone and in-person while ensuring the highest level of customer satisfaction
- Delivered orders to customers at window and tables
- Assisted cooking food orders at all stations
- Assisted other crew members to keep team workflow efficient
- Monitored dining room area and report any issue
- Cleaned and organized dining, drive-thru window, front counters, and kitchen areas
- Performed closing duties including cleaning kitchen areas and equipment
- Receive inventory of food and beverage products and supplies to stock in designated areas
CREW MEMBER
Panda Express
San Antonio, TX
10.2018 - 03.2019
- Greet customers at front counter, took food orders, and suggest menu items
- Handled cash and credit card transactions
- Assist customers via telephone and in-person while ensuring the highest level of customer satisfaction
- Delivered orders to customers at window and tables
- Assisted other crew members to keep team workflow efficient
- Monitored dining room area and report any issue
- Cleaned dining area, drive-thru window, and front counters
- Performed closing duties including cleaning kitchen areas and equipment
- Daily end-of-shift register balancing
- Restock kitchen supplies
CREW MEMBER
Freddy's Frozen Custards and Steakburgers
Pharr, TX
05.2016 - 08.2017
- Greet customers at front counter, took food orders, and suggest menu items
- Handled cash and credit card transactions
- Assist customers via telephone and in-person while ensuring the highest level of customer satisfaction
- Delivered orders to customers at window and tables
- Assisted other crew members to keep team workflow efficient
- Monitored dining room area and report any issue
- Cleaned and organized dining, drive-thru window, front counters, and kitchen areas
- Performed closing duties including cleaning kitchen areas and equipment
- Daily end-of-shift register balancing
- Assisted in restocking shelves in kitchen
Education
BACHELOR OF ARTS (B.A.) - SOCIAL WORK
University of Texas At San Antonio
San Antonio, TX, US05-2026
ASSOCIATE OF ARTS (A.A.) - SOCIAL WORK
San Antonio College
San Antonio, TX, US05.2024
HIGH SCHOOL DIPLOMA -
Judson Learning Academy
Converse, TX, US01.2001
Skills
- Knowledge of social work theories and practices
- Knowledge of community resources
- Knowledge of human behavior and the social environment
- Excellent verbal and written communication skills
- Ability to learn quickly and efficiently
- Ability to communicate clearly and positively with customers, coworkers, and members of management
- Excellent customer service skills
- Ability to work well independently, as well as in a team
- Ability to multitask while keeping organized
- Proficient with POS systems, as well as handling cash and credit cards
- Proficient with computers
References
Available upon request.
Languages
- English, Fluent
- Spanish, Conversational
Timeline
Peer
Operation BRAVE
08.2024 - Current
ORDER SELECTOR
H.E.B.
08.2021 - 11.2022
CASHIER
The Home Depot
12.2020 - 08.2021
ASSET PROTECTION HOST
Wal-Mart
03.2020 - 12.2020
CASHIER/SALES ASSOCIATE
Hot Topic Store
10.2019 - 03.2020
CASHIER/SALES ASSOCIATE
Ross Dress for Less
10.2019 - 03.2020
CREW MEMBER
Panda Express
10.2018 - 03.2019
CREW MEMBER
Whataburger
08.2017 - 12.2019
CREW MEMBER
Freddy's Frozen Custards and Steakburgers
05.2016 - 08.2017
BACHELOR OF ARTS (B.A.) - SOCIAL WORK
University of Texas At San Antonio
ASSOCIATE OF ARTS (A.A.) - SOCIAL WORK
San Antonio College
HIGH SCHOOL DIPLOMA -
Judson Learning Academy
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