Hi, I’m
Mariah Knight
Derry,NH
Summary
Forward-thinking Operations Specialist bringing 10+ years of expertise in dynamic leadership for customer service focused organizations. Quickly cultivates rapport with individuals to optimize team goals, resolve complex problems and deliver innovative improvement strategies.
Overview
9
years of professional experience
7
Certifications
Work History
Ethos Veterinary Health
Practice Manager
06.2019 - Current
Job overview
- Oversee a comprehensive hiring, training, and management of 35+ employees at a 24/7 Emergency and Specialty Referral Hospital.
- Initiated pivotal changes in employee career growth pathways, leading to 80% reduction in departmental turnover.
- Designed, implemented, and staffed an in-house call center department, onboarding team of 6 staff members two months ahead of schedule and 30% under projected budget, successfully meeting all project milestones.
- Developed and implemented a training knowledge base housing over 200 training materials, streamlining onboarding process and reducing training time for new team members by 40%.
Finestkind Brewing LLC
Brand Manager
06.2018 - 06.2019
Job overview
- Reviewed all critical assets to maintain quality control standards for both internally produced materials and those developed by external agencies.
- Collaborated with cross-functional teams to successfully launch products and coordinate marketing efforts.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Conceptualized and executed 360-degree go-to-market plans and content roadmaps, ensuring cohesive and impactful launches for maximum market penetration and consumer engagement.
- Oversaw inventory levels, implementing Just-In-Time (JIT) methods to optimize coordination between wholesalers and the production team for improved efficiency and cost-effectiveness.
- Achieved significant results, including a 37% reduction in product waste and an 84% decrease in retail returns from the wholesale market.
Night Shift Brewing
General Manager
04.2015 - 05.2018
Job overview
- Oversaw a team of 20+ staff members, managing HR functions such as recruitment, terminations, workers' compensation, and conflict resolution.
- Collaborated with strategy and design consultants to lead the development of a new location aesthetic, optimizing workflow for both customers and employees.
- Managed budget implementations, conducted employee reviews, organized training and schedules, and negotiated contracts.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Managed all aspects of daily operations, including budget management, inventory control, and vendor relations.
- Developed and maintained a strong, motivated team by providing ongoing training and development opportunities.
Education
Endicott CollegeBeverly, MA
Bachelor of Arts (B.A.) from Integrated Communications and Marketing
06.2014
Skills
- Lean-Six Sigma Practices
- Operations Management
- Project Coordination
- Team Development
- Strategic Planning
- Regulatory Compliance
- Schedule Management
- Staff Management
- Workflow Management
- Payroll Administration
- Staff Development
- Continuous Improvement
Certification
- RCRA Trained & Certified
- Lean Six Sigma - Green Belt (LSSGB)
- Project Management Certification
- Crowd Manager Certified
- OSHA 10-Hour
- Forklift Safety
- CPR and First Aid
Affiliations
- Project Management Institute (PMI)
- Pink Boots Society (Boston Chapter)
- Massachusetts Brewers Guild
Timeline
Practice Manager
Ethos Veterinary Health
06.2019 - Current
Brand Manager
Finestkind Brewing LLC
06.2018 - 06.2019
General Manager
Night Shift Brewing
04.2015 - 05.2018
Endicott College
Bachelor of Arts (B.A.) from Integrated Communications and Marketing
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