Maria I. Castillo
Summary
Polite and positive with exceptional telephone etiquette. Easily adaptable to change and able to perform well under pressure. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Office Edge Coral Gables
08.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Basic level of Docketwise software
- Coordinated appointments and meetings with clients, optimizing attorney schedules for maximum productivity.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Call Center Representative
GILSON CALL CENTER SERVICES
05.2019 - 06.2021
- Educated customers how to use company systems, complete forms and obtain desired services
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Responded to customer comments and questions via LiveChat during 7-hour shifts.
COSTUMER SERVICE AND SALES ASSOCIATE
Macy's Backstage
04.2019 - 07.2020
- Costumer service
- Maintained customer satisfaction while handling product returns quickly and professionally
- Answered questions about store policies and concerns to support positive customer experiences
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Educated customers on promotions to enhance sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped average of 20 or more customers per day by responding to inquiries and locating products
KEY HOLDER ASSISTANT MANAGER
Kies Boutique By Jache
07.2018 - 03.2019
- Receiving merchandise
- Made phone calls daily to establish first contact with potential customers and set meetings with owner
- Scheduled and confirmed appointments and meetings for clients
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Maintained safe, organized store by keeping aisles free of merchandise and boxes
- Interacted with guests with friendly, patient manner to deliver positive, fun experience
Education
Bachelors - international Relations
Florida International University
Miami, Fl2024
Associates - Pre-Law
Miami Dade College
Miami, Fl2021
High School Diploma -
Felix Varela Senior High School
Miami, FL2019
Skills
- learning new concepts to help company obtain their goals
- Bilingual
- Ability to use any kind of program in computer
- Verbal and written communication
- Mail Handling and Letter Preparation
- Office Administration
- Appointment setting
- Multi-line phone proficiency
- Calendar Management
- Excellent planner and coordinator
- Microsoft Word and excel
- Court Reporting
- Document Control and Editing
Additional Information
- Complete it 3 years in the program NJROTC in which was focused on discipline, community service, prepare you for leadership roles, responsibilities and more. During the spring break of 2020, I also complete it a short-term internship in the company Business Essentials Services Corp. where I picked up calls, schedule appointment, made sure each client had their files in order and worked with different computer programs such as excel, word and more. I was also the lead of many important projects at my current job such as a mail merge for 600 costumers, labeling a big amount of exhibits, and more.
Timeline
Administrative Assistant
Office Edge Coral Gables
08.2021 - Current
Call Center Representative
GILSON CALL CENTER SERVICES
05.2019 - 06.2021
COSTUMER SERVICE AND SALES ASSOCIATE
Macy's Backstage
04.2019 - 07.2020
KEY HOLDER ASSISTANT MANAGER
Kies Boutique By Jache
07.2018 - 03.2019
Bachelors - international Relations
Florida International University
Associates - Pre-Law
Miami Dade College
High School Diploma -
Felix Varela Senior High School
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