Maria I Dominguez Rivero
Suffern,NY
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
17
17
years of professional experience
Work History
Supervisor
DSV Solutions
Wayne, New Jersey
08.2022 - Current
- I started as a supervisor 08/2022, for 3 years I have been able to work in multiple departments such as (Retail, Ecommerce, Wholesale, Shipping, Returns as well as SLM), giving me the opportunity to grow in so many ways and aspects of my time as a supervisor.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Team Lead
DSV Solutions
Wayne, NJ
09.2020 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Restaurant Manager
My Mexican House
Suffern, NY
07.2014 - 03.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Restaurant Waitress
Taqueria Veracruz
Suffern, NY
09.2008 - 06.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Mexico High School
Veracruz, Mexico06.1999
Skills
- Production Monitoring
- Resource Allocation
- Equipment Maintenance
- Workplace Safety
- Overseeing Daily Activities
- Work Planning and Prioritization
- Coaching and Mentoring
- Teamwork and Collaboration
- Problem-Solving
- Staff Training
- Excel Friendly
- Team Motivator
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Supervisor
DSV Solutions
08.2022 - Current
Team Lead
DSV Solutions
09.2020 - Current
Restaurant Manager
My Mexican House
07.2014 - 03.2020
Restaurant Waitress
Taqueria Veracruz
09.2008 - 06.2014
High School Diploma -
Mexico High School