Maria I. Rojas
Donna
Summary
Retail leader with experience at Lowe's, merchandising and staff development. Enhancing customer satisfaction and driving sales through strategic product placement and team coaching. Adept at problem-solving and fostering teamwork to achieve operational excellence and exceed sales targets.
Overview
22
22
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's
04.2024 - Current
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
Specialty Assistant Store Manager
Lowe's
04.2023 - 04.2024
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Operational Assistant Store Manager
Lowe's
09.2019 - 04.2023
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Oversaw vendor relations to ensure timely delivery of products at competitive prices without sacrificing quality standards.
- Coordinated training programs for new hires, promoting professional development opportunities within the organization.
- Collaborated with sales teams to develop targeted marketing campaigns that increased brand awareness and generated leads.
- Assisted in the development of new policies and procedures, ensuring compliance with industry standards and best practices.
- Supported continuous improvement initiatives by conducting regular audits of operational processes and suggesting areas for enhancement.
- Handled customer inquiries promptly, delivering exceptional service while promoting a positive brand image.
- Managed daily operations, maintaining an organized office environment for efficient workflow.
Assistant Store Manager
Charlette Russe
06.2015 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Nine West
04.2003 - 04.2015
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
West Ottawa High School
Holland, MI06-1997
Skills
- Visual merchandising expertise
- Staff training and development
- Safety monitoring
- Workflow management
- Merchandise planning
- Product merchandising
- Retail operations management
- Store leadership
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
Languages
Spanish
Professional Working
Timeline
Merchandising Assistant Store Manager
Lowe's
04.2024 - Current
Specialty Assistant Store Manager
Lowe's
04.2023 - 04.2024
Operational Assistant Store Manager
Lowe's
09.2019 - 04.2023
Assistant Store Manager
Charlette Russe
06.2015 - 07.2019
Assistant Store Manager
Nine West
04.2003 - 04.2015
High School Diploma -
West Ottawa High School
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