Maria I. Tostado
Overland Park,KS
Summary
Highly motivated Individual with 15+ years of experience in providing excellent customer service. Strong work ethic, professional demeanor and great initiative. Team Player.
Overview
8
8
years of professional experience
Work History
Commercial Lines Account Manager
Tollie Insurance Services, LLC
09.2023 - Current
- Prepare policy renewals for timely processing, ensuring continuous coverage for clients.
- Collaborate with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Improve account retention rates with exceptional customer service skills and prompt issue resolution.
- Optimize communication channels between brokers, carriers, and clients, ensuring seamless information exchange for timely policy issuance and management.
Sales Agent
COUNTRY Financial
05.2023 - 09.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
Sales Agent
Farmer's Insurance
11.2022 - 05.2023
- Generate new leads through networking in the community particularly in the Latino Community.
- Able to speak to customers in native language to increase loyalty and establish relationships.
- Create marketing strategies to generate leads and sales.
Licensed Agent Assistant
American Family Insurance
10.2021 - 11.2022
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming calls.
- Policy Maintenance.
Leasing Consultant
Monarch Investment & Management Group
11.2019 - 07.2020
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Patient Registration Specialist
Affinia Healthcare
01.2016 - 04.2018
- Coordinated between patients and healthcare professionals to meet patient needs.
- Utilized customer service skills and detailed system knowledge to support clinic operations.
- Translated for Spanish speaking Patients.
Education
Insurance Agent
America's Professor
Online04.2022
Certified Personal Trainer
International Sports Sciences Association
Online06.2021
Skills
- Excellent communication/listening skills
- Bilingual (Spanish)
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with Customer Support Services
- Skilled at learning new concepts quickly while working well under pressure
Timeline
Commercial Lines Account Manager
Tollie Insurance Services, LLC
09.2023 - Current
Sales Agent
COUNTRY Financial
05.2023 - 09.2023
Sales Agent
Farmer's Insurance
11.2022 - 05.2023
Licensed Agent Assistant
American Family Insurance
10.2021 - 11.2022
Leasing Consultant
Monarch Investment & Management Group
11.2019 - 07.2020
Patient Registration Specialist
Affinia Healthcare
01.2016 - 04.2018
Insurance Agent
America's Professor
Certified Personal Trainer
International Sports Sciences Association