Maria I. Valadez
Buda,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Language
Work History
Front Desk Dental Receptionist
Excel Dental
Austin, Texas
03.2017 - 05.2018
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Assisted in planning and execution of special events or promotions, such as dental health month campaigns or community outreach initiatives, boosting practice visibility within local area.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Dental Insurance Billing Coordinator
Smile Center
Austin, TX
09.2007 - 05.2016
- Eliminated discrepancies in billing records by conducting regular audits and rectifying any identified issues swiftly.
- Reduced billing errors through meticulous review of insurance claims and attention to detail.
- Developed customized reports for management, enabling them to make more informed decisions related to insurance billing operations.
- Expedited claim approvals by effectively presenting cases to insurers while adhering to strict submission guidelines.
- Maintained up-to-date knowledge of industry regulations, staying informed of changes that could impact the company''s billing practices.
- Improved client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters.
- Managed client account reconciliations by comparing internal records against external statements from insurers or healthcare providers, ensuring accuracy across all parties.
- Coordinated with insurance carriers to verify patient benefits and coverage, minimizing delays in payment processing.
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
Education
Associate of Applied Science - Real Estate Agent
Austin Community College
Austin, TX 01.2024 - 05.2024
Medical Assistant
Southern Careers Institute Inc
Austin, TX05.2000
High School Diploma -
Albert Sidney Johnston High School
Austin, TX 05.2001 -
Skills
Dental Terminology
Electronic Dental Record (EDR)
Insurance Billing
Phone and Email Etiquette
Insurance Verification
Payment Processing
Office Opening and Closing
Appointment Scheduling
Patient Relations
[Spanish] Fluency
Billing Procedures
Patient Services
Excellent multitasking capability
Incoming Call Reception
Invoice Generation
Punctual and Reliable
Timeline
Associate of Applied Science - Real Estate Agent
Austin Community College
01.2024 - 05.2024
Front Desk Dental Receptionist
Excel Dental
03.2017 - 05.2018
Dental Insurance Billing Coordinator
Smile Center
09.2007 - 05.2016
High School Diploma -
Albert Sidney Johnston High School
05.2001 -
Medical Assistant
Southern Careers Institute Inc