MARIA ISABEL ALFORD
Taos,NM
Summary
Detail-oriented RN with exceptional communication skills. 15 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
Holy Cross Medical Center
09.2020 - Current
- Served multiple positions within and outside of the emergency room including perdiem house shift coordinator, team leader in the ED and pre-screening for the OR.
- Administered medications and treatments per physician orders, ensuring adherence to safety protocols.
- Monitored patient vital signs and reported changes to healthcare team to facilitate timely interventions.
- Assisted in developing individualized care plans based on patient assessments and clinical guidelines.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Managed emergency patient assessments and triage processes to ensure timely care delivery.
- Coordinated multidisciplinary teams for optimal treatment plans and patient outcomes.
- Implemented evidence-based protocols to improve patient safety and clinical efficiency.
- Evaluated patient care practices, identifying areas for process improvement and best practices adoption.
- Advocated for patients' needs, ensuring comprehensive care through collaboration with healthcare providers.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
RN Case Manager
Red Willow Hospice
08.2022 - 10.2024
- Managed comprehensive patient assessments and developed individualized care plans for diverse patient populations.
- Collaborated with interdisciplinary teams to ensure coordinated end-of-life care and support for families.
- Educated patients and caregivers on hospice services, medication management, and symptom control strategies.
- Oversaw case documentation ensuring compliance with regulatory standards and best practices in hospice care.
- Conducted regular home visits to evaluate patient needs and adjust care plans accordingly for effective outcomes.
- Advocated for patients' rights, ensuring access to necessary resources and compassionate end-of-life experiences.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Monitored and evaluated patient progress, adjusting care plans accordingly for best possible outcomes.
- Cultivated a positive team culture through role modeling, active listening, and open communication with peers and supervisors.
Registered Nurse & Recovery Advocate
Vista Taos Renewal Center
06.2018 - 01.2021
- Work directly with medical staff with supervision to perform admissions, detox assessments and order entry.
- Support and assist residents who are going through detox and rehabilitation from drugs and alcohol.
- Obtain and report vital signs and completion of withdrawal scales.
- Report abnormal results to the RN as needed.
- Assist residents in taking medications.
- Facilitated client support through crisis intervention and conflict resolution.
- Developed individualized recovery plans in collaboration with multidisciplinary teams.
- Conducted workshops to educate clients on coping mechanisms and relapse prevention techniques.
- Advocated for clients' needs within the healthcare system to ensure comprehensive support services.
Office Manager
Taos Properties Real Estate Investments
2017 - 2018
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Coordinated meetings and events, ensuring comprehensive logistical support for all participants.
- Maintained office budget, tracking expenses to optimize resource allocation effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Tasting Room Associate
Black Mesa Winery
2015 - 2017
- Conducted wine tastings, providing exceptional customer service and product knowledge.
- Assisted in maintaining cleanliness and organization of tasting room environment.
- Collaborated with team to enhance overall guest experience through effective communication.
- Trained new associates on tasting room operations and customer engagement techniques.
- Managed inventory levels, ensuring adequate supply of wines and promotional materials.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
Front of House Manager
Mosaic Fine Dining
2013 - 2015
- Oversaw daily operations, ensuring exceptional guest service and adherence to standards.
- Trained and mentored front-of-house staff, fostering a collaborative team environment.
- Developed and implemented operational procedures to enhance efficiency and guest satisfaction.
- Managed reservations and seating arrangements, optimizing restaurant capacity and flow.
- Coordinated with kitchen staff to ensure timely food delivery and quality service.
- Handled customer inquiries and complaints, resolving issues to maintain positive guest experiences.
- Monitored inventory levels, ordering supplies as needed to prevent shortages or overstocking.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Multiple Positions
Adapt Of Texas
2002 - 2012
- Coordinated care plans and services for diverse client populations.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Monitored client progress and adjusted care plans as necessary.
- Educated clients on available resources and support systems.
- Advocated for clients' needs within community organizations and agencies.
- Conducted regular follow-ups to ensure compliance with treatment plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Supervisory/Office Manager
Adapt of Texas
2010 - 01.2012
- Supervision of both clinical and clerical staff.
- Managed team of caseworkers, billing, utilization review, chart audits and support staff.
- Crisis management for both patients and family members who present in the office.
- Team Management: one on one supervision, case management, oversight of daily productivity, and authorization of services for patients.
- Case Management: Psychiatric rehabilitation for individuals with severe and persistent mental illness.
Education
Bachelor of Science - Nursing
University of New Mexico
Taos, NM09-2020
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM01.2001
Skills
- Medication Administration
- IV Insertion and Monitoring
- Bedside Monitoring
- Organization and Prioritization
- Problem Solving
- Team Leadership
- Proficient with electronic health systems
- EKG interpretation
- Patient assessments
- Pediatric advanced life support
- Trauma nursing
- Emergency triage
- Student precepting
- Patient and family advocacy
- Compassionate and caring
Certification
- TNCC
- ENPC
- ACLS
- PALS
- NRP
- STABLE
- Basic Arrhythmia
- SBIRT Training
Timeline
RN Case Manager
Red Willow Hospice
08.2022 - 10.2024
Registered Nurse, Emergency Department
Holy Cross Medical Center
09.2020 - Current
Registered Nurse & Recovery Advocate
Vista Taos Renewal Center
06.2018 - 01.2021
Office Manager
Taos Properties Real Estate Investments
2017 - 2018
Tasting Room Associate
Black Mesa Winery
2015 - 2017
Front of House Manager
Mosaic Fine Dining
2013 - 2015
Multiple Positions
Adapt Of Texas
2002 - 2012
Supervisory/Office Manager
Adapt of Texas
2010 - 01.2012
Bachelor of Science - Nursing
University of New Mexico
Bachelor of Arts - Psychology
New Mexico State University
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