Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Maria Isabel Algarin

Mount Prospect,IL

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

American Airlines
08.2021 - Current
  • Overnight operations manager.
  • Ensure the Right start ready operations.
  • Allocator for trip assignments, ABR, lavs, bagroom.
  • Adept at problem solving, team leadership, and maintaining efficiency.
  • Collaborated and coordinated with different departments to ensure a safe and on time operation.
  • Resolved operational challenges and ensured timely execution of tasks.

Crew Chief

American Airlines
09.2018 - 08.2021
  • Trained all team members on key roles to maintain flexibility.
  • Managed team of 3-5 employees according to company standards and compliance requirements.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on wide body aircraft.
  • Directed loading and unloading operations.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.

Fleet Service Agent

American Airlines
02.2015 - 09.2018
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Load and unloading of bags/cargo
  • Decided aircraft and guided to proper gate and runway positions.
  • Examined cargo and freight shipments to check goods' condition.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

GED -

Hammond Career Center
Hammond, IN
10.1998

Certificate - Business Management

William Rainey Harper College
Palatine, IL
11-2025

Skills

  • Work Prioritization
  • Effective Workflow Management
  • Turnover Minimization
  • Time Management
  • Employee Coaching and Mentoring
  • Customer Service
  • Staff Management
  • Job and Task Observation
  • Problem-solving
  • Prime, Sabre, GSRT

LANGUAGES

Spanish
Native or Bilingual

Timeline

Customer Service Manager

American Airlines
08.2021 - Current

Crew Chief

American Airlines
09.2018 - 08.2021

Fleet Service Agent

American Airlines
02.2015 - 09.2018

GED -

Hammond Career Center

Certificate - Business Management

William Rainey Harper College

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Maria Isabel Algarin