Maria Isabel Cruz DeChacon
Fresno,CA
Summary
Offering excellent communication skills and ability to quickly learn new concepts and processes. Contributes strong understanding of customer service principles and ability to manage financial transactions accurately. Ready to use and develop analytical skills and customer service abilities in Desired Position role.
Overview
20
20
years of professional experience
Work History
Customer Service
Taco Bell
2022.10 - 2023.02
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Processed payments, entering sales in register for prompt customer service.
- Increased client satisfaction by providing excellent customer service.
- Maintained punctual delivery times for consistent customer service experience.
- Grew repeat client base through effective marketing and customer service.
- Provided exceptional customer service, resulting in increased client retention rates.
Customer Service
McDonald’s
2021.10 - 2022.09
- Processed payments, entering sales in register for prompt customer service.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Generated reports for customer service issues and repair records.
- Kept accurate records to document customer service actions and discussions.
Production
Made in Nature
2018.04 - 2019.03
- Improved production schedules by accurately forecasting material needs.
- Scheduled employee shifts according to production needs.
- Managed workflow and production output of consultants and subordinates.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
Cashier
La Mexicana Produce
2017.04 - 2018.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Goodwill
2014.02 - 2015.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Phone Representative
Clear World Communication
2003.04 - 2005.05
- Collected valuable data from callers via surveys; contributed insights which helped refine marketing strategies.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
Education
GED -
Cesar Chavez Adult School
Fresno, CA08.2014
Office Technology - Administration
Fresno City College
Fresno, CA08.2014
Skills
- Customer service understanding
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Resourceful
- Prioritizing work
- Office management
- Excel spreadsheets
- Professional and mature
- Strong problem solver
- Appointment scheduling
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
Bilingual, Multitasker, Hard working, Honest, Outgoing, Smart
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Workplace cleanliness
- Product assembly
- Materials handling
- Machine operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Taco Bell
2022.10 - 2023.02
Customer Service
McDonald’s
2021.10 - 2022.09
Production
Made in Nature
2018.04 - 2019.03
Cashier
La Mexicana Produce
2017.04 - 2018.01
Front Desk Receptionist
Goodwill
2014.02 - 2015.01
Phone Representative
Clear World Communication
2003.04 - 2005.05
GED -
Cesar Chavez Adult School
Office Technology - Administration
Fresno City College