Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Isabel Cuellar Landeros

San Antonio

Summary

Dynamic property management professional with a proven track record at Foresight Asset Management, excelling in tenant conflict resolution and relationship building. Skilled in lease administration and cash management, I consistently maintained high payment rates while delivering exceptional service and fostering a positive community atmosphere.

Dedicated Property Management with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Foresight Asset Management
01.2023 - 04.2025
  • Posted policies and rules in common areas for tenant review.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Processed security deposit refunds.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept accurate records of all resident and tenant correspondence.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.
  • Collected and maintained careful records of rental payments and payment dates.

Leasing Consultant

The NRP Group
05.2020 - 11.2022
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.


Receptionist

Brident Dental & Orthodontics
06.2016 - 02.2020
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

High School Diploma -

Marque Learning Center
84 NE LOOP 410 Ste 129 San Antonio , Texas 78216
07-2012

Skills

  • Onsite tours
  • Vacant unit monitoring
  • Telephone and email etiquette
  • Relationship building and rapport
  • Tenant issue resolution
  • Tenant conflict resolution
  • Business processes and procedures
  • Property tours and inspections
  • Lease administration
  • Security deposit refunds
  • Housing regulations
  • Application process proficiency
  • Eviction coordination
  • Marketing and advertising
  • Digital marketing
  • Cash management
  • Appointment scheduling
  • Record keeping
  • Policy enforcement
  • Database management
  • Property management
  • Training and mentoring
  • Staff management
  • Leasing and sales
  • Contract negotiation

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Assistant Property Manager

Foresight Asset Management
01.2023 - 04.2025

Leasing Consultant

The NRP Group
05.2020 - 11.2022

Receptionist

Brident Dental & Orthodontics
06.2016 - 02.2020

High School Diploma -

Marque Learning Center