Maria Isabel De Guzman

Housekeeping Room Attendant

Red Rock Casino Resort & Spa

08.2018 - Current

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Handled requests for extra linens, toiletries and other supplies.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Scrubbed floors with special cleaners and equipment to achieve deep clean.

Summary

Overview

Work History

Housekeeping Room Attendant

Education

Diploma -

Skills

Timeline

Housekeeping Room Attendant

Diploma -

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